|
|
Tourer
Posts: 411
Dallas, Texas | My advise...Whatever you do, do not order via the internet from this organization. http://shop.familypowersports.com/index.htm
I ordered those small springs that hold the tension on the windshield, on 2/3 a Friday, via their website. The price was good, they wouldn't charge to ship, and it would save me diving across DFW, since there aren't a bunch of Victory dealers around. I called the following Tuesday (2/7), just to see what's up, since you can't track your order on line, and nothing tells you if it is in stock, backordered or whatever. The part had to come from Victory, and that's understood. Evidently, they get their Polaris/Victory shipment each Monday, and they are closed, so that doesn't get processed until Tuesday. Well, I wasn't too surpirsed when my part missed that first Monday(2/6). Also as a side note, they only send an email confirmation that you have placed your order. Ok, so here is where things get bad, at least in my eyes. When I called on the following Tuesday (2/14), I was told that the part was in that shipment, and should be out the door soon. I was told that I would get an email stating that it was ready for pickup, which (this was strange I thought) meant that it would be shipped that day or the next. The office is in San Angelo, so they figure a couple of shipping days. Of course, you don't get an email with a tracking number.
Well, got my 'ready for pickup' email, on 2/14, just as was promised. So I figure, based on previous conversation, by the weekend, it should be as my door. Saturday comes..nothing. Call them, and asked for tracking so I don't bother them..."umm, our UPS system is down, I can't get the tracking for you". Ok, well, can you email it to me when you get a chance? Sure, no problem. Weekend passes, with no email. No package on Monday or Tuesday (2/20-21). Sent request through there website for a tracking number. Received that, and looked up on UPS, no record of the tracking number. Called up..well, our system states that it is on the truck for delivery. What? Looked again..."Label was just created 2/22" The UPS agent told me that the package hasn't even been picked up yet. Great.
So now, I will watch the tracking number, and see what happens. I don't mind so much if they messed up a bit, and my part sat at the Customer Pickup bin, until it was realized it was meant to be shipped. We are all human. But tell me. Don't just keep shining me on, hoping that I will just go away. And is it really too much to ask for a tracking number to be sent when you order something?
I could have gone local, and I would have had it buy now. | |
| | |
Iron Butt
Posts: 1109
| I tried buying my bike from
them, found them less than genuine. | |
| | |
Cruiser
Posts: 157
| I tried to order a shirt from the store in Weatherford they never did get it in. Stroker's is the only dealer for me localy and they will ship if you need them too. | |
| | |
Cruiser
Posts: 102
Jal NM | I go to there store in Odessa TX and if they don't have what I need in stock I will just go some place else as I have 2 vic dealers 75 mile from my house I will only order from the one I bought Pearl from.
I odered a air cleaner from family powersports one time and they sayed they would call when it came in and never did I just would never use them again unless they have what I want in stock in the store. | |
| | |
Cruiser
Posts: 131
Edmond, OK 2012 Vision, 2012 Cross Country | Stroker's Dallas is awesome to deal with and Rick prides himself on his service and company's word. Also try Colorado Powersports in the Denver area (303)601-6180 esales@copowersports.com. Trish is the parts manager there and she does an awesome job, they are one of the largest dealers in the country. Good luck. | |
| | |
Tourer
Posts: 411
Dallas, Texas | RobertDuval - 2012-02-23 4:32 AM
Stroker's Dallas is awesome to deal with and Rick prides himself on his service and company's word.
Yeah, I called them after the fact, when I was getting the run around. Stroker's Parts stated they could have it in a week. Looking back, that's what I should have done. The price on these little springs really doesn't vary much, and they would be on my bike by now, and so would I.
*UPDATE* The tracking number they gave me does now indicate that it will be out for delivery today, per UPS itself. **fingers crossed**
Edited by iluvink 2012-02-23 7:23 AM
| |
| |
|
Family Powersports