xsubrider - 2012-06-14 7:19 AM What really gets me is that instead of doing the right thing in a timely manner and keeping a new customer happy Polaris would rather be a cheap ass and alienate me. I've told a lot of people how much I love the ride and the styling and now I'm telling the same people about the horrible service from both Twin Specialties and Polaris.

 I can understand Polaris repairing the engine the first time but the second time they should have replaced it. Shipped one to the dealer and get you back on the road.

xsubrider - 2012-06-14 7:54 AM I think they should have replaced the engine or bike the first time. The engine suffered a loss of oil pressure and sounded like it was tearing itself apart when I stopped it. I begged for a new engine then. I'm still begging for one. My pleas fall on deaf ears when it comes to Polaris.

 You were there so I'll go with you on the first time. In any case the engine needs to be replaced now. You might check your states laws concerning this. I come from the car business and I know that we would have to replace the engine this go around. Not sure about bikes though.

varyder - 2012-06-14 2:20 PM It's just not polaris, it's pretty much everybody in the industry. People sees a motorcycle as a toy or luxury item and most people feel that way. It is only the few that feel otherwise.

 I've only dealt with Honda's customer service but to be honest I was very pleased with them. That being said I agree with others when they say Polaris needs to understand that a large number of their bikes are used as primary transportation.

xsubrider - 2012-06-14 4:36 PM Well the dealer actually called me today and said that the repair parts were going to be overnighted by Victory and they would start the rebuild as soon as the parts arrive. Of course these are the same people who told me they were going to start checking out my problem as soon as I took the bike in and then they put it in a corner and didn't touch it for two weeks. It still sucks that they are trying to cram a twice rebuit motor down my throat and saying it will be good as new. In my case new wasn't worth a damn.

 I honestly don't blame you for being upset. A new motor, seems to me, would be the least they could do. It amazes me that so many people fail to see that word of mouth can be the cheapest or the most expensive advertising.

Lotzafun - 2012-06-15 9:36 AM

Victory and/or Polaris doesn't care at all about any of the complaining you have done on here or Facebook or on the street or anywhere else. So trying to get us and others to go on their Facebook page is not going to help solve the problem. I mean we sympathize with you and are frustrated when we hear things like this.....but us typing out responses ain't going to do crap when it comes to getting your problem solved.

Put very well - the key is not to get emotional about things like this, passionate yes, emotional no.  Have all your facts, analyze your steps and document all steps.  Having patience, which most of us feel we've extended beyond our capability in these types of situations, will often yield better results.  Human nature kicks in when the pressure is on and frustration starts to mount. It's like ordering a steak and then find out it is not cooked to your satisfaction.  You insist it is done to your satisfaction and the waiter takes it to the cook with the complaint.  To vent his frustration, while he is cooking it to your satisfaction, he spits on it for revenge.

Hopefully all will be resolved in due time.  I believe many of us feel your pain and cheer you on for a resolution, beyond that, there is not much else we can do...

xsubrider - 2012-06-15 8:57 AM It was 1800 miles when the engine was repaired the first time and 8600 miles this time.

Ok....8600 miles does possibly bring the betterment discussion back into the picture. Basically you got about 10% (or a little less) worth of usage from the motor. The fact that you think it should have had the motor replaced at 1800 miles doesn't have any merit at this point, its kinda just an emotional argument. And its an emotional argument that you want a new motor with zero miles and that you do not want to pay anything for it and that you will settle for nothing less.

But the fact is that you did get 8600 miles from this motor and a motor with zero miles would be a benefit to you, so therefore you should consider paying something for this benefit. What if you had 20,000 or 50,000 miles??  Mileage is mileage, whether its 1800 or 8600 or whatever mileage.

Think about this from an insurance company point of view. If you are in an accident that requires replacement of a tire or forks or battery or exhaust or brakes or motor or anything else that wears out due to mileage and/or time the insurance company will replace the damaged item with new but often times they will charge betterment for that item. Now I will say that not all insurance companies do this on all items, but most do.

I'm not trying to take the dealer or Victory's or Polaris's side here. Personally (and emotionally) I think you are getting the run-around and I would be very frustrated and a few other unmentionable emotions if it was my bike. I'm just trying to show you another side of this problem....a somewhat unemotional and somewhat factual side. My idea is just something for you to consider as an option to get what you want. I think you are far enough along in this problem that you need to start to realize that your emotional "demands" ain't getting your problem solved. Between a the lawyer option and/or a betterment option your solution is hopefully available.