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Cruiser
Posts: 59
Woodstock, GA | I am livid. I dropped off my bike at Victory last Saturday (that's 7 days ago) for a scheduled service, left saddlebag alignment, install of saddlebag nets, and recall stuff. I was out of town, called mid-week to confirm the work, and talked to them at 3 today to confirm a 4 pickup.
Not only had they done nothing when I got there, they had actually made the saddlebag worse, and I waited around 2 hours to find out they could not fix it today.
Aargh!!! |
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Visionary
Posts: 1484
LaPorte,Tx. | That is really bad. I always wait for my service to be complete, and if they can't do it, I leave. The service that you described should take less than two hours. I ride every day, I don't want to leave a bike at the dealer, that just adds extra cost (trips) for me. Victory's dealer network on the whole is muti-aspect dealers. So they are not only selling and servicing Victory, they might have another motorcycle brand or two, a four wheeler, probably Polaris, and some kind of personal watercraft sales. The service departments are just in a swirl with all the different kind of stuff they have to fix. I was at my dealer last Thrusday, he did not even have the latest electonic updates loaded on his lap top. Anyway they are out of the Victory business now, so I'm looking for a better Victory dealer. |
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Tourer
Posts: 377
O'Neill, Nebraska | We're fortunate here in San Antonio because our Vic Dealer also sells BMC, OCC and a variety of other choppers along with Victory. They know their stuff and don't sell any ATV's so the focus is truly on bikes.
Heck they even have a dyno in the shop and they do great work for a reasonable price. I guess some dealers treat us as though we are a commodity. |
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Tourer
Posts: 311
Atlanta Area | Brad,
Which dealer was it??? |
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Visionary
Posts: 1324
So Cal | Just got back from 5k service at the new dealer. A little pricey but the Victory tech seems to be very knowledgable of the Vision electronics. Also has a good working knowledge of aftermarket powertrain upgrades. |
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Cruiser
Posts: 59
Woodstock, GA | This was Freedom Power Sports in Kennesaw, GA.
You know, I tried to help them out a bit when I dropped it off by printing out a couple of the threads on the forum regarding bag alignment and recalls, and when I saw the alignment was worse than when I dropped it off, their response was "I did what was on the printout". Of course, I didn't want to cuss them out, but I did say "use your damn eyes - look at it compared to the other side, and it doesn't even close right. That printout was how one person solved their issue - I expected you to check with Victory or something to figure out how to fix it."
Like you all said, they had 3-4 old PWC's in there, a couple Victorys, and a bunch of Polaris stuff. They acted like the Vision was a UFO. What really sucks is that the next closest dealer is 40 miles away (they are about 10 from me). These trips back and forth to the dealer are not cheap to make. |
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Cruiser
Posts: 235
Evergreen, CO | 40 miles to get good service is a whole lot "cheaper" than what you have had to endure. If we all demand reasonable service, and not stand by silent when we get "stuck", then either the dealers will change their ways and improve their service department (their bread and butter), or they will see their sales and service numbers decrease, and THAT will get their attention!
I would suggest you get in touch with the GM of the dealership, and explain your experience to him/her. If they take a similar attitude as the service tech, or give you the firm impression that they are not planning to do anything about it, then I would move on to the dealer that is 40 miles away. Before that first appointment with the dealer that's 40 miles away, speak with the service mgr, fill them in on your recent bad experience, and ask them how much experience their service techs have with the Vision, and take it from there.
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Puddle Jumper
Posts: 36
Tonopah,NV | You are lucky. My nearest dealer is 250. miles away. |
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Cruiser
Posts: 59
Woodstock, GA | And now, the rest of the story, as Paul Harvey would say...
I called the Service Manager Tuesday morning and related my story. He was very apologetic and promised to make everything right by the time I got there. He did, and I am once again united as one with my Vision (hehe). He knows they have issues, and are trying to figure out how to balance their multiple lines and service techs, plus what he feels is a lack of real support from Victory.
I'll give them another chance, they just better not screw up again...thanks for all your input and comments. |
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Visionary
Posts: 1290
Ruskin, Fl | Before I went in for my 500 mile service I had trouble with my Vision. I went to leave school and the check engine light was on, the bike would not idle, backfired alot... Well you get the idea. It was a Friday afternoon. I called the dealer to ask him if I should have it towed. I was told it was OK to run and to come in the next morning. On the way home the bike tried to throw me off, with the bucking and stalling. I started to consider the tow truck again. Finally the ECM went into "limp home mode" and was drivable.
Bright and early Saturday morning the guys at Barry's in Tampa took it into the shop. Turns out the MAP sensor crapped out and they did not have a replacement in stock. They "borrowed" one of a bike on the showroom floor. I'm not saying they would do something like that all the time, but they sure made me happy. The motorcycle was only 10 days old.
Since than I was back for my first service. Again it was Saturday morning. They took a took it in right away and did it while I waited. I let them know I would be in advance, but it wasn't really an appointment. It took a while, but is was faster than getting a ride and going all the way home and back.
One of my brother FF's also takes his Polaris Ranger there. Had all good things to say about them too.
Thanks Barry's
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Iron Butt
Posts: 1117
Northeast Ohio | bsquared62 - 2008-07-19 6:55 PM
I am livid. I dropped off my bike at Victory last Saturday (that's 7 days ago) for a scheduled service, left saddlebag alignment, install of saddlebag nets, and recall stuff. I was out of town, called mid-week to confirm the work, and talked to them at 3 today to confirm a 4 pickup.
Not only had they done nothing when I got there, they had actually made the saddlebag worse, and I waited around 2 hours to find out they could not fix it today.
Aargh!!!
I feel your pain and had similar issues with my side bag cover alignment. After they were unable to fix it, I fixed it myself. I am very anal about perfection and just couldn't live with this any longer. I posted a very cheap and quick fix for the side bag alignment if you want to do this yourself.
http://www.vision-riders.com/bb/forums/thread-view.asp?tid=1295&pos...
John |
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Puddle Jumper
Posts: 6
Ostrander, OH | I have also done business (warranty service, rear tire replacement for both my Vision and my Goldwing) w/ Barry's of Tampa. Top notch dealer. Was in last week and they told me they had sold 14 Visions since beginning of year. This is way more than any other of the 15-20 dealers I have talked to.
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Puddle Jumper
Posts: 6
Ostrander, OH | I have also done business (warranty service, rear tire replacement for both my Vision and my Goldwing) w/ Barry's of Tampa. Top notch dealer. Was in last week and they told me they had sold 14 Visions since beginning of year. This is way more than any other of the 15-20 dealers I have talked to.
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worst service experience ever