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Cruiser
Posts: 154
Cabot Arkansas | Wow I spent the better part of 4 hours fighting with the replacement of a burned out bulb.I tryed for an hour too do it the way the OM says but all I did was tear skin off my hands and cuss alot ! I finally just started taking off the parts to pull the headlight assembly.Makes you want to find the guy that designed the headlight assembly and KICK his ass  ....Oh well now I can see in the dark again . Bulb lasted 20k miles or 15 months,hope these new ones last longer and when my wife's go out she can change them herself or work something out with the mechanic . 
Edited by Maverick 2010-09-07 11:41 AM
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Tourer
Posts: 311
Atlanta Area | Well at least they are well made headlights that don't leak, crack, hold water or fog up....
Edited by 1atom12 2010-09-07 12:19 PM
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Cruiser
Posts: 154
Cabot Arkansas | Yeah don't get me started on that.I noticed mine fogging up on it's last bath and I tell my shop about it .Bike came with the 4 yr extra coverage and NOW polari SCREW is denying replacement for headlight assembly because they are considered a wear item.WTF a wear item.The polaristar coverage ain't worth chit |
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Cruiser
Posts: 111
Prairie Dog Heaven, CO | What? Headlight a wear item? That's the most ridiculous thing I've ever heard. Anyone else had a headlight related claim denied like that? |
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Visionary
Posts: 2300
Georgia, west of Atlanta | No not yet, hope I don't, but it sounds ridiclous........ |
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Tourer
Posts: 311
Atlanta Area | Umm, yes, several people have had a defective headlight housing refused by Polaristar. I'm not talking the 1 year factory warranty. Vic seems to still be replacing headlights. We're talking about Polaristar/GE. The extended warranty company. This is who is denying the headlights, not Vic... |
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Cruiser
Posts: 111
Prairie Dog Heaven, CO | Yes I have the ext warranty also. First time I bought one (seemed like a really good deal). Now I know why and it seems I probably should have stuck with my old principals... |
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Tourer
Posts: 354
20 miles west of Chicago. | Has anyone made it clear to Polaristar that the warranty claims are for the leaky permanent HEADLIGHT HOUSINGS and Not for headlight BULBS?
Edited by Mudge 2010-09-07 3:42 PM
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Cruiser
Posts: 152
Litchfield Park, AZ | Never bought an extended warranty and never will.....also, would never buy a bike based on the offer of an extended warranty. I have replaced faulty parts out of warranty and yet I am $1000's and $1000's........and $1000's ahead of the game. At this point in time (I'm 40) I could have an entire engine blow sky high, along with the entire electrical system, and I will still be ahead of the game.....way ahead.
If warranties were in the favor of the consumer they wouldn't sell them to you........ |
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Visionary
Posts: 2300
Georgia, west of Atlanta | Good point phoenix9............. |
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Visionary
Posts: 3773
Pittsburgh, PA | i bought the extended warranty for $500 for a extra 3 years of coverage. so far the warranty cover a $900 speedometer cluster! and later in the year im having the gear indicator replaced under warranty as well. My speedometer had the green N fail on it this past spring and by PA state law for inspection it HAS too work. Or the inspection fails. I was shocked that victory put up NO fight and i had the cluster in 4 business days! =) My dealer was even shocked how much the part cost. I cant imagine being told that you had to pay close to $900 for a dumb green N light.. (sealed unit NO blubs to replace) |
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Cruiser
Posts: 162
Northern NJ | I had my dealer change a bulb out for me today. I wasn't going to deal with that! lol |
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Tourer
Posts: 492
Indianapolis, IN | phoenix9 - 2010-09-07 5:01 PM Never bought an extended warranty and never will.....also, would never buy a bike based on the offer of an extended warranty. I have replaced faulty parts out of warranty and yet I am $1000's and $1000's........and $1000's ahead of the game. At this point in time (I'm 40) I could have an entire engine blow sky high, along with the entire electrical system, and I will still be ahead of the game.....way ahead. If warranties were in the favor of the consumer they wouldn't sell them to you........ +2 It's a calculated gamble when you buy a extended warranty. The company is gambling that they have made a very reliable product and that you will fall for the warranty offer and they will never pay out. The customer is gambling that they have bought a piece of junk and that the $300-$400 they spent on the warranty will be recovered multiple times over in the future with the repairs that end up having to be done to the bike at the company's expense. Doesn't this sound kind of dumb. That someone would knowingly buy something they believe is so much a piece of junk, that they are willing to bet good money that it's going to have major breakdowns in the first few years of ownership. Sounds a little like former customers of a certain other American brand. Why would anybody buy anything they were so sure was going to require hundreds or thousands of dollars worth of repairs in the first 3 to 4 years of ownership. Moreover, why would anybody by anything from a sales person that is trying to convence you that you will come out ahead by buying an extended warranty for the product they are selling. Hellooooo??? Ever hear the term "Con Artist" Now to get back on toppic. I just have one question and I do not know the answer at this moment. Do any of the car companies cover headlight assemblies for cracks and the type of claims some of the vision owners are seeking coverage for? My gut feeling is they would include them in the same group of items generally excluded from warranty coverage such as tire damage, cracked or broken windshields and cracked mirrors, leaks and so on. Just asking................. |
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Tourer
Posts: 311
Atlanta Area | hoosiervic - 2010-09-07 7:11 PM Now to get back on toppic. I just have one question and I do not know the answer at this moment. Do any of the car companies cover headlight assemblies for cracks and the type of claims some of the vision owners are seeking coverage for? My gut feeling is they would include them in the same group of items generally excluded from warranty coverage such as tire damage, cracked or broken windshields and cracked mirrors, leaks and so on. Just asking................. Point 1 - Vic will cover the DEFECTIVE headlight as long as you are within your one year factory warranty. Polaristar/GE is denying the claims. Point 2 - These headlight assemblies are not defective due to wear and tear. They were not designed properly and are cracking and splitting where the front half glues to the back half. This is causing water intrusion, fogging and the chrome reflector to bubble in some cases. Victory is aware of this problem and they will cover it. Polaristar (I can only assume) finally had enough of paying Victory $400 for the headlight plus 8 hours labor time every time someone brings in their Vision for the defective headlight. To answer your original question, yes. Any vehicle manufacturer would replace a headlight assembly that was splitting apart at it's seams. Something that is obviously not normal wear and tear... Like I have already mentioned several times, Vic is replacing these no questions asked... GE is the problem here....
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Visionary
Posts: 4278
| I hope you all know that you can go to the auto stores and buy the same bulbs. Make sure you ask for the ones with long life.
The bulbs I replaces with those bright whites. I do think the HID bulb is covered under warranty. |
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Visionary
Posts: 8144
New Bohemia, VA | just a point of suggestion, the ones off the shelf with "long life" rating are junk in my motorcycle. Right now I've got the Sport bulbs in mine now, well one anyways, and waiting for the other to go anytime, which is the standard long life. There is only about 30 days difference in the two, and I only have patience to change one at a time, so I don't mind the alternating change out, that is, if it doesn't void my warranty. |
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Tourer
Posts: 447
Cleveland, GA | My headlight assembly was replaced under extended warranty last year when it leaked and the HID light blew. I have a GREAT dealer. |
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Cruiser
Posts: 152
Litchfield Park, AZ | 1atom12 - 2010-09-07 4:41 PM
hoosiervic - 2010-09-07 7:11 PMNow to get back on toppic. I just have one question and I do not know the answer at this moment. Do any of the car companies cover headlight assemblies for cracks and the type of claims some of the vision owners are seeking coverage for? My gut feeling is they would include them in the same group of items generally?excluded from warranty coverage such as tire damage, cracked or broken windshields and cracked mirrors, leaks and so on. Just asking................. ? Point 1 - Vic will cover the DEFECTIVE headlight as long as you are within your one year factory warranty.? Polaristar/GE is denying the claims. Point 2 - These headlight assemblies are not defective due to wear and tear.? They were not designed properly and are cracking and splitting where the front half glues to the back half.? This is causing water intrusion, fogging and the chrome reflector to bubble in some cases. Victory is aware of this problem and they will cover it.? Polaristar (I can only assume) finally had enough of paying Victory $400 for the headlight plus 8 hours labor time every time someone brings in their Vision for the defective headlight. To answer your original question, yes.? Any vehicle manufacturer would replace a headlight assembly that was splitting apart at it's seams.? Something that is obviously not normal wear and tear...? Like I have already mentioned several times, Vic is replacing these no questions asked...? GE is the problem here....
?
So far to date I have had no issues with my headlight.....might be that I live in AZ where it rains 5 days a year. With that being said, I would imagine that this would be a very easy case to take legal action to get replaced (letters from lawyers...etc, would most likely get you a free replacement).....and yes, I know most people just wont go to that trouble, but I think I would at least try as this is a known defect with the design that is being ignored. I understand that Victory has not been the problem (Polaristar is) but they have knowledge of the failed design and the headlight is a "safety device" on all motorcycles.
The headlight assembly should fall under a "recall order". Until they are faced with legal action they will not budge on this issue....and that does not surprise me.
Just an observation. |
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Tourer
Posts: 562
SC, Bluffton | I have to replace a bulb on the Goldwing, and now the Kawasaki went out. Same week.
Those bulbs are H7's. I just searched and found a post stating the Vision takes H4's. I also serched
the service manual for light replacement, but I now realize the "quick" instructions must on be in the
Owners manual, not service. I have big hands dangit, so when I do have to change the Vision's
beams, I guess I'll prep as much as possible, and then call the wife or step daughter for the small
hands part?
1atom12: Slight cracks & fogging are starting on my lense, so keep us up anything you learn about
the GE extended warranties.
Thanks' Herb |
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Puddle Jumper
Posts: 16
| Where does on go to to get Victory to cover the headlight assemblie. My 08 is fogging and staining on the inside. When I took it to my dealer the service manager took a couple of pictures and submitted them to the warrenty company only to have them come back and say it was cosmetic and claim denied. Service manager didn't seem to want to go any further. What is the next step. |
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Visionary
Posts: 1484
LaPorte,Tx. | The claim should not be on the fogging or the stain. The claim should be on the crack that allows the fogging to happen. Also, did you get the claim rejection in writing, if you did not, then ask for the rejection in a formal letter. |
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Visionary
Posts: 2300
Georgia, west of Atlanta | Yeah, then you can use it in the lawsuit.......... |
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Cruiser
Posts: 154
Cabot Arkansas | +2
"It's a calculated gamble when you buy a extended warranty. The company is gambling that they have made a very reliable product and that you will fall for the warranty offer and they will never pay out.
The customer is gambling that they have bought a piece of junk and that the $300-$400 they spent on the warranty will be recovered multiple times over in the future with the repairs that end up having to be done to the bike at the company's expense.
Doesn't this sound kind of dumb. That someone would knowingly buy something they believe is so much a piece of junk, that they are willing to bet good money that it's going to have major breakdowns in the first few years of ownership. Sounds a little like former customers of a certain other American brand.
"Why would anybody buy anything they were so sure was going to require hundreds or thousands of dollars worth of repairs in the first 3 to 4 years of ownership. Moreover, why would anybody by anything from a sales person that is trying to convence you that you will come out ahead by buying an extended warranty for the product they are selling. Hellooooo??? Ever hear the term "Con Artist""
Well I agree with most of your post BUT I didn't buy the ext. warranty as it was included on the sale for 2009 models from Victory as sales incentive to move out the left over 09's .Look's like the extended coverage is worth exactly what I paid for it.... NOTHING !But I feel that since this is another known defect with the Vision that Victory should either correct it and or make sure that Their vendor(polaistar)repair's it.I belive Vic's ad was something like "America's best motorcycle now comes with the best warranty in the business" Yeah right......Don't get me wrong I LOVE MY VISION but some of these known issues and problems should be taken care of by Vic or THEIR vendor Polaristar.Quit giving Victory owners the BS run around.
Edited by Maverick 2010-09-11 7:55 PM
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Cruiser
Posts: 266
Hartland, , WI | phoenix9 - 2010-09-07 3:01 PM
Never bought an extended warranty and never will.....also, would never buy a bike based on the offer of an extended warranty. I have replaced faulty parts out of warranty and yet I am $1000's and $1000's........and $1000's ahead of the game. At this point in time (I'm 40) I could have an entire engine blow sky high, along with the entire electrical system, and I will still be ahead of the game.....way ahead.
If warranties were in the favor of the consumer they wouldn't sell them to you........
This is the first time I have ever bought an extended warranty because in principal I agree with phoenix...I read the fine print of the extended warranty the dealer offered...outstanding product! As I closed in on my one year warranty running out and reading about so many similar things going wrong reported on this site I thought it would be wise to bite the bullet and buy one.
Anyway...I got a late run first year VV and it really has been great...and then. While on a ride my gear shift indicator, speedo and thumb control for the music all malfunctioned. Only the speedo and thumb control were related.
Turned out after my wrench spent half a day checking circuits in a complicated buss system that it was the self contained speedo unit itself...that also caused the thumb control to act up.
Moral of the story....$1900 bill...cost me $100...I more than paid for my very affordable extended warranty.
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I hate the Vision headlight