Just wanted to drop a note and say thanks to those kinds words above from several of you about our racks. And for the astute poster, yes, the OEM racks are done for Vic by Kuryayn in China! I first came out with our racks because of the many, many requests by Vision owners I received that saw some of my racks on the steel frame bikes and who were beyond unhappy with their OEM offerings. The difference in our two versions compared the the OEM is so night and day you almost can't mention both in the same paragraph, let alone the same sentence. The polishing before chroming on them is terrible, with pulls and 'waffles' in the face, not to mention how poorly the underside is neglected both in the marks left in the supports but just chromed over, and the chrome itself on the underside, well, there's no other way to put it, it just sucks! I have seen new ones come out of the box already 'greening' around the welds due to very poor plating job (Hello China!) where the copper is bleeding. Now the difference in their thoughts on a rack are obviously different than mine. Theirs seems to be one solely of function, with little concern for aesthetics, lasting usefulness, or finishing quality. My philosophy is both proper function and handsome form can share the same molecules in space. 

You see for yourself the differences. This OEM rack was new in the box, no BS! 

OEM

I took these a little while ago to point out the differences and hope these help you better undertand how much better ours really are.

Marks in face chromed over, edges never polished before chroming...

CycleOps USA Racks

 Note the smooth finish of the supports and the welds with the chrome fully adhered.

Even the inward facing portions of our supports are fully polished and finished as is the proper way to do them.

nightvision - 2011-01-19 2:12 PM I have the Victory trunk rack and luggage rack. Both are great fit and finish. Personally I think the C.O. trunk rack is ugly. But..... to each their own

To each their own is right and no one style can please everyone. That's why we offer an alternative to the Winged V. If you like your OEM racks then you'll?like the Retro below. Same basic perimeter shape as the OEM but with obvious design differences plus special added bungee points that elimiante sliding for better securing your gear or for installing one (or up to?4) of our SS flag staffs.

As for fit problems I never heard any complaints from OEM owners, but about the quality of finish I've heard plenty.

And I noticed in your sig your racks are PCd, which of course is very thick and hides and flaws like the ones further up the thread.

?

Eric_MA - 2011-01-19 7:25 PM I had Victory Trunk! Sold it to someone in forum. I got the Winged "V" and I can tell you I get more compliments with this rack then my stock trunk which brought no attention to anyone. Especially the Harley boys who are jealous cause they don't have true eagle wings!!!lol Plus is definetly wider the Victory which helps for wider bags which by coincedense I have GL1800 bag.

Thanks for chiming in Eric. As someone who had an OEM and sold it to upgrade to mine you are one of the guys to best explain the differences from an end user's perspective. That said, how would you say they compare in finish quality from the prep polishing to the chrome plating and the fitment to the bike? Oh, and how are the welds too while you're at it?  

Dain - 2011-01-19 9:28 PM Hold on there Will, you say you never had a complaint. I think you ment to say not many complaints right? I bought one of your winged V racks and you can see where you welded in the chrome on top and some small pin holes inperfections in the chroming on top. I would not have chimed in here untill you said you had no complaints, because I did. I like your design better than the OEM rack but the OEM rack, I had, had less flaws than yours. I would still buy more products from you but this piece was not as perfect as was claimed before purchase. And I will stop here unless provoked. And most people know me here for my work and opinion. Dain

Real simple points and I'm done with this. You flat out lie saying I never offered to replace it if it was bad. I had a friend standing right there right next  to me (shaking his head the whole time) on 1/1 when I took your call, so BS someone else (see reference to 'yesterday' in the e-mail cut and pasted below which only shows my story doesn't change like yours). As for the pic, why would I ask if it showed in a picture if not to want to see one of the imperfections you were claiming? You know, the "some small pin holes inperfections in the chroming" in your words, and you clearly said pits on the phone. As you say you know chroming then you know pin holes are pits, and now you say dimples and no pits. OK, you never said it.  BS. You are not the innocent little boy you like to portray yourself as, but rather a conniving, out for yourself kind of guy. The "What would you like me to do for you?" that you flat out admit I said to you was your shot to get it rectified. Bottom line, end of story.  

Oh, and the wheeling and dealing... no, not everyone does it, nor has anyone even alluded to it, and surely not like you! There has not been one single person here that has asked for anything more than the 10%, and those that have gotten the 10% have been kind, gracious, and thankful for it. It's just this "doesn't everyone [beat on you for a bigger discount]" mentality of yours that makes you who you are and for that I feel sorry for you.

Our final e-mails... 

xcitingsounds@ to me
show details Jan 2

Just a follow up with you. I was on the Vision Riders site and seen the covers posting. Blkbyrd posted some nice comments and I almost posted this:
 
Well Blkbyrd wish I had the same happy experience, but sad to say I didn't. I had recieved my winged trunk rack and called about some dinples in the chrome and after ten min of being told that I don't know anything about chroming(I have been resotring cars and bikes for over 32 years, so I know). Then I was told I was being too anal, what a nice way to treat your customer.
 Reply |Will Molino to djexcitingsoun.
show details Jan 2

Dain,
I will never tell you what to post or not post, so I really don't get the point of your e-mail other than to reaffirm that you're a grinder and are compelled by nature to be that way. Here, I'll explain why you've seasoned me to feel this way about how you go about doing business. 
Never did I say you were anal, so please don't twist my words. If you feel that it's all yours to feel. And as for service, you did have as good customer service, but you just may not be someone who takes notice of it or only voices it if in their best interest to do so and for no other reason. Consider the following before making further false statements: I responded to your inquiry and unsolicited discount request without delay (If I'd have sought offers it would have had the 'Make Seller an Offer' button). I then helped find grounds to give you a discount by asking if you were a member of any forums or clubs. I kept you in the loop along the way without delay. I take your berating call on a Saturday, on New Years Day no less, while spending family time on a holiday. I write you back here now on a Sunday evening. That is customer service you'll find no where else in the world of motorcycle parts. Show me one other who'd do the same. Regarding your experience versus Bikebyrd's, let's just say his wife was pleasant, non-assuming, extremely courteous and jovial, speaking to me more like an old friend, not like a faceless adversary. I'm gonna be very straight to the point as I don't beat around the bush much, and I say this with all due respect... my impressions from our e-mails and talks is that you don't often have happy experiences in dealings and just don't realize it is you MO of how you go about things causing this unpleasantness. You  ground on me from the gitgo (on a Buy Now listing no less), you  know it, I know it. It you don't realize how you assert yourself then you should take a look. To me customer service doesn't require puckering up or grasping of one's ankles, but rather to  deal with customer problems and/or problem customers.  
Let's sum up yesterday's chat and then tell me why we're still getting into this...
As I personally inspect every part after my chromer himself does I first asked you for photos of the blemishes you inferred. You wouldn't send me any. No, you more want to keep beating on me with it even though I told you I'd replace it if it were so bad. I even flat out asked you what you wanted me to do for you about it. Your response, "I guess I'll just keep it" is what I recall hearing. Let's be big boys here Dain and not play this into more than it is.
The sad part here is you were more into putting it under a microscope to find something to prove me wrong than you were to appreciate the beauty of the part itself,  let alone God forbid letting anything positive slip out.
 The last 8 words of your message only reiterate your MO... feeling the customer is the only entity to be considered in a transaction and I'm here to tell you that's just not so.
If you haven't noticed yet I'm not one of those politically correct people who feel the customer is always right by their decree of such or just by bith right, but rather by actually being right, and with that I always do right by people, and then some, as is obvious by the hundreds of positive posts not only about my goods, but about how I do business. I respect my customers and they respect me and my reputation is just that, but the other part of it is being an ExNYer I don't paly the polically correct game and call a spade a spade. This has made more friends than enemies, but it also weeds out the two for me without having to decide which is which. We could be either, but it's all in how you choose to accept my frankness.
Happy New Year,
Will

I'm done with this as there's nothing more to say as it's all been said. It's up to those reading it to see the truth through the BS and I trust my cosistency in my post here along with this e-mail copy makes it pretty clear. Especially since you never wrote back and only replied here after stewing for over 2 weeks because your ploy for some extra $$ off failed. So all know, like any other manufacturer, if ever you have a legitimate problem with one of my products rest assured it will be rectified unlike Dain here wants you to think.