Dern Electrical....
GAgirlTrixie
Posted 2008-04-08 3:23 PM (#8121)
Subject: Dern Electrical....


Tourer

Posts: 320
Savannah, GA -Year round riding!! Yay!

My CB finally came in the week before Easter. So, Easter Sunday, hubby & I went through the fun of putting in the wiring harness, CB, and antennae. It was an all day event. (Next time, I will read ahead in the Tech forum and see that someone else already figure out that you should do the antennae install first....) Anyway, went to fire the bike up the next morning to go to work, and it wouldn't start. Put it on the charger, tried it later, it started on the charger but not off. The needle was going nuts on the charger, btw. So, we call the stealer later in the week, and they tell us to bring in the battery, they'll cover it under warranty. Probably a bad cell in the battery. Finally got around to that the end of last week. I was out of town over the weekend, so hubby put the battery on my bike and started it, everything's good. I got home yesterday (and was REALLY jonesing for some seat time, after not riding for over 2 weeks!!!), so I rode my bike to meet hubby for dinner yesterday evening. My stereo console was locked up...wouldn't switch between AUX, FM, WB, etc., or adjust volume, nothing. Then, when I got to the restaurant, the light on the stereo wouldn't go off, even with the key out of the ignition. It started OK when we went to leave, but then I saw that neither my speedo, tach or gear indicator were working, not would my stereo play any noise. Parked it in the garage, light still on, much to my dismay. It wouldn't start this morning. So, we jumped it and took it to the dealer this morning. Now, they are saying that we might have voided the warranty by working on it ourselves, they'll have to check with Polaris.

My question... why do they sell after market accessories with install instructions, right from the Mother Ship, if it will void the warranty to work on it your self? Anyway, whatever.... I will gladly pay to get my bike going again.... Don't need no $20,000 paperweight in my garage...

Top of the page Bottom of the page
varyder
Posted 2008-04-08 3:36 PM (#8122 - in reply to #8121)
Subject: RE: Dern Electrical....


Visionary

Posts: 8144
New Bohemia, VA

Hope all works out for you GAgirl, it should be under warranty even if you did it yourself following the supplied instructions. I would deal directly with Polaris if the dealer says otherwise. The only way I would say that a warranty doesn't cover it is if you did your own wiring from other than that supplied from Victory. However, I'm certainly not an expert.

It sounds though something got miss plugged in, that is, something is plugged in to something else that it should be plugged into. Do you have a wiring schemactic? That would help you track it down if you are good at that kind of thing. Or if you were so incline, let the dealer trace down the error and fix it, provided they didn't charge you too much labor.



Edited by varyder 2008-04-08 3:41 PM
Top of the page Bottom of the page
DesertJim
Posted 2008-04-08 4:24 PM (#8123 - in reply to #8121)
Subject: Re: Dern Electrical....


Tourer

Posts: 496
Scottsdale AZ
GAgirl - That problem with the speed, tach and display on the console is all a radio problem that shorts out the other stuff - happened to me and Victory was aware of the problem and sent a new radio that fixed the problem. There have been several Visions at my dealer with the same exact situation. Don't let them tell you it was something you did. NOT.
Top of the page Bottom of the page
Big Vic
Posted 2008-04-08 6:27 PM (#8126 - in reply to #8121)
Subject: Re: Dern Electrical....


Iron Butt

Posts: 619
Southeast Iowa
I also had the problem with my stereo. The light was on but it wouldn't play anything and would not turn off no matter what I did. After 10 minutes of scratching my head I decided to disconect the battery. When I got back to my bike with the tools it was off. It fixed itself! Since then I've been waiting for it to "break itself" again. It's been about 2 months now and it hasn't happened again.
Top of the page Bottom of the page
g1nomad
Posted 2008-04-09 1:33 PM (#8144 - in reply to #8121)
Subject: RE: Dern Electrical....


Tourer

Posts: 562
SC, Bluffton
I want a bike with a communications system, and I do not trust a dearler install, nor a self install. I wanted this factory done, and I specified so prior to taking delivery of the bike. When I took delivery of the bike last September, Victory didn't even have the module for sale yet.

This is my only unmodified bike, and it will stay that way. I won't sell my other bikes because of how much money I have invested in them.

I have been considering selling the Vision. The wife still loves the Vision, so It has stayed this far. I don't know how much I'd lose?

Herb
Top of the page Bottom of the page
pollolittle
Posted 2008-04-09 3:23 PM (#8147 - in reply to #8121)
Subject: Re: Dern Electrical....


Visionary

Posts: 2027
Brighton, TN
What? how can this be, is it still April Fool's. I haven't done this particular install, but I am sure 99% is plug n play. Different connector ends to keep you from plugging the wrong thing in. Dealer install or self install would be just as good as factory install. What's the difference, a person, somewhere has to do the labor, most robots don't attach connectors, they could. I normally like a self install, then I can put things where I want them and tie them down better than most. Self-satisfaction. I am sure GAgirlTrixie and her hubby, did the install per directions. More than likely a software glitch or hardware glitch making the system hiccup or fail. No biggie. It could have come from the factory like that. I would bet there was a step left out or overlooked by the college student who wrote the directions. Oh well, happy selling. Looks like your Goldwing will start to get more attention again.
Top of the page Bottom of the page
varyder
Posted 2008-04-09 4:03 PM (#8148 - in reply to #8144)
Subject: RE: Dern Electrical....


Visionary

Posts: 8144
New Bohemia, VA

g1nomad - 2008-04-09 1:33 PM I want a bike with a communications system, and I do not trust a dearler install, nor a self install. I wanted this factory done, and I specified so prior to taking delivery of the bike. When I took delivery of the bike last September, Victory didn't even have the module for sale yet. This is my only unmodified bike, and it will stay that way. I won't sell my other bikes because of how much money I have invested in them. I have been considering selling the Vision. The wife still loves the Vision, so It has stayed this far. I don't know how much I'd lose? Herb

In spite of the problems folk have had, My CB was installed with no issues. I've had some haunting experiences with the electrical, both before and after the install. I think one of the good thing with the Vision that it has come pre-wired for all the production planned accessories, so it has the plug and play ability. For me, this would be the same as factory install provided you didn't have to "replace" wiring, only hook into existing connections. I think in the long run you would not regret doing an after delivery install while still under warranty given the comfort for both pilot and pillion. I also see this machine being very reliable, but too each his own.



Edited by varyder 2008-04-09 4:04 PM
Top of the page Bottom of the page
GAgirlTrixie
Posted 2008-04-09 9:51 PM (#8153 - in reply to #8147)
Subject: Re: Dern Electrical....


Tourer

Posts: 320
Savannah, GA -Year round riding!! Yay!

Well, my $20,000 brick still sits at the dealer (took her up yesterday)... they have traced it down to the radio problem that DesertJim mentioned, although trying to blame it all on a set of under body lights that hubby and I put on (he drilled both holes in the dash template for the earphone plug in before reading that you could drill either/or... so had to fill the other hole with something so we decided on a switch!) Well, hopefully, I'll be on the road soon...

Herb, I know we both bought our Visions at the same dealer. I had someone in the store today asking about my bike, as he's thinking of getting one. He has a Victory TC now, and was telling me that there is a dealer up in Swainsboro, I believe, with a Victory factory trained tech. I believe he said it was called Bellamy. I go to our dealer, because we do a lot together professionally, but it bugs me that, as a Victory dealer, they don't have a single tech on staff who is factory trained.

I wish this were a plug and play installation! You would think that the Mother Ship would install the $40 audio wiring harness on every Vision! Running that mother, and making room for it amid the web o' wires under the seat was fun! Now, I want to get the XM module just to make it all worthwhile....

Top of the page Bottom of the page
sjavera
Posted 2008-04-09 11:31 PM (#8168 - in reply to #8153)
Subject: Re: Dern Electrical....


Puddle Jumper

Posts: 47
Lake Park, GA
Hi GA Girl,

I am in Valdosta and deal with Polaris of Gainesville. Kevin Cross is the lead mechanic there and is probably the best in the country. If you are familiar with thevmc.com then your are probably familiar with Kevin. I have also visited Big Bike in Jacksonville and they seem like good guys as well.

I hope it all works out for you.
Top of the page Bottom of the page
GAgirlTrixie
Posted 2008-04-18 6:44 PM (#8735 - in reply to #8121)
Subject: RE: Dern Electrical....


Tourer

Posts: 320
Savannah, GA -Year round riding!! Yay!

I went for a conjugal visit with my baby today....

It's been at the dealer since last Tuesday (4/8/08). They finally got it on the rack yesterday.... (Don't even get me started...)

I faxed them the recall notice this past weekend, as soon as I got it. They say there isn't anything they can do about it right now, that Victory sent out those notices without sending parts to the dealers to do anything about it. (Should I be getting my shovel out?) They are also saying "We are covering it under warranty, and we are going to go ahead an order the replacement wiring harness for the audio to fix your install of your CB in case that had anything to do with it. We aren't going to say anything to Polaris about you self installing and voiding your warranty." They are saying that there is no evidence that it's a defective radio and that no one else is having this problem.... I want my ViVi back! (I got her personalized tag today.... I put it in her trunk so she'd feel 'special'....)

Top of the page Bottom of the page
varyder
Posted 2008-04-18 8:54 PM (#8741 - in reply to #8735)
Subject: RE: Dern Electrical....


Visionary

Posts: 8144
New Bohemia, VA
Sounds like you are jonesing bad there Trixie. Won't the VTX or ST curb the craving? I let a guy at work who has a Big Dog ride my Vision around the parking lot. I could hear him say "man" when he took off and then when he came back he said he could see why I rode in the rain to work.
Top of the page Bottom of the page
space_cwboy
Posted 2008-04-18 9:22 PM (#8742 - in reply to #8121)
Subject: Re: Dern Electrical....


Cruiser

Posts: 235
Evergreen, CO
Hey Trixie -

I'll bite....just WHAT IS your new personalized tag for your ViVi??? Mine (currently on order, but approved by the state) is "NOMOHD". Since I was a Harley rider for 23 years, I'll bet you can figure it out pretty easily!!
Top of the page Bottom of the page
PalmBeachRider
Posted 2008-04-18 11:05 PM (#8745 - in reply to #8121)
Subject: Re: Dern Electrical....


Cruiser

Posts: 256
Florida
Hi Trixie. First let me say I love your posts...they are informative and have a sense of humor. As always, here's my two cents:

Since you're a regular customer and own multiple bikes, I personally would not accept those answers from the dealer. With business the way it is today, keeping a good customer such as you should be the dealer's priority. After all, he's not doing any favors and he gets reimbursed for his expenses during the warranty period with the exception of obvious abuse. Since instructions were included, any logical person could imply that it COULD be installed by the consumer. If not, then it should not be sold directly to the consumer and a dealer install would be required.

Hindsight being 20/20, I most likely would not have argued with the dealer and simply requested that he perform the repairs and if his request for reimbursement was refused, then ask for the documentation (these refusals are never verbal) and tell him you'll be filing a claim against Polaris for your expenses, time and down time and because you purchased the kit (I'm assuming you did) from the dealer, he would be named as the second party in the lawsuit.

I can give an educated guess, the argument would have ended there and you would most likely have your bike back by now.

In terms of the dealers not having the recall parts in stock at the time of notification, this is plain wrong. I have already complained to Victory about this as it's a "do not ride" safety recall that was pre-dated on March 8 and most of us didn't get it until more than a month after that date. Oddly enough, within 48 hours of my "written" complaint, I received a call from the dealer that the part arrived. Even better, I used the VRA towing plan to have the bike delivered on a flat bed to the dealer.

If Victory is not going to handle these situations in the proper manner and stand by its customers, you need to stand up and be heard...politely.

Hey, I was a consumer reporter for 20 years and the right, respectful attitude combined with a factual complaint gets attention. Those folks who answer the phone don't seem to be too effective.
Top of the page Bottom of the page
cjnoho
Posted 2008-04-19 12:56 AM (#8747 - in reply to #8121)
Subject: Re: Dern Electrical....


Visionary

Posts: 1324
So Cal
PBR......Glad your on our side!!!
Top of the page Bottom of the page
a99miata
Posted 2008-04-19 10:45 AM (#8759 - in reply to #8121)
Subject: Re: Dern Electrical....


Tourer

Posts: 423
northwest florida
don't forget there is always a formal complaint with the BBB and state. I was told by a state employee in the Chief Financial Office that they look at ALL complaints...may be slow but they are looked at...in Florida
Top of the page Bottom of the page
GAgirlTrixie
Posted 2008-04-20 12:43 PM (#8789 - in reply to #8121)
Subject: RE: Dern Electrical....


Tourer

Posts: 320
Savannah, GA -Year round riding!! Yay!

Thanks, PBR, for all of the info. I will keep that in mind when I call on Tuesday to check on the status. Yes, I did purchase the CB from them (actually, it was part of the deal when I bought it), got the antennae & wiring harness from the Pure Polaris web store. I have been riding my VTX since the Victory has been down (my X had been lonely and feeling neglected since the ViVi landed in the garage...I have put over 1500 miles on my VTX since Easter, now. She's a much happier bike. I can tell it by her purr... )

Ya know, part of me hates to have to get ugly with the dealer. (I am just thinking out loud right now....) I bought from this particular dealer because, my hubby & I own a MC apparel and accessory store in the same city. We do not deal in bikes or service, at this time (although we are looking at putting in a small service area in the near future- tires, install accessories, etc..), but have a friendly business relationship with this dealer (we work together on a lot of the same fund raisers, i.e. stops on the same Poker Runs, etc...). I wanted to support someone who has supported me. We send people there who come in looking for bikes and service (and I talk to everyone, on the road or who comes in my store asking about the ViVi....Have sent a few over there to them, ready to buy, when debating between this and a Wing).... they've sent us customers who have come into their store looking for apparel and gear. We mutually supply each other with "cost +10%" parts for items that we need from vendors who we deal with that the other can't get. They gave me an "ok" deal on my Vision, but, I had honestly found one, same dress level, for a better price, out the door, from a dealer about 100 miles away (about $600 dollars cheaper). We figured we'd buy it from them to keep the money local, and so I could honestly refer customers to them as my "dealer of choice". I have heard a couple of complaints about their service area (some from my stepson, who worked there for 5 months), and I can now understand.... *grumble* *grumble*

I can't ride my ST because she is out out of commission right now. Some butthead at Bike Night about a month ago. (Read here: 50+ year old man, a newbie rider on a BMW K 1200 S, with dealer tags still on it), (I saw this part) walking around his bike, admiring it, (I didn't see this part) bumps into the left side mirror/faring on my ST, and knocks it off. I go to my bike, see the mirror lying on my seat, and I say "Dang! Someone knocked my mirror off!". He's standing there, rather meekly says"Maybe it was loose.". Puts his helmet on, nervously backs out of his spot, and wobbles out of the parking lot, leaving me there to try to repair my bike. As I am examining it under the parking ot lights, see that he has tore off the ends of the electrical connectors to the turn signals, and snapped off the little plastic nub that attaches it to the body. (Yeah, it was this "loose" for the 7 mile ride down there.... ). So, I have to get that bike into the dealer for repairs, as I have no left turn signals now.... Plus, I am going to sell it, as my ViVi is way more comfortable for Touring...

Oh, and my new license plate is "08 ViVi" I'm sorry y'all.... I just had to vent. I hope y'all understand.....

Top of the page Bottom of the page
bobbybhb
Posted 2008-04-20 1:25 PM (#8791 - in reply to #8121)
Subject: Re: Dern Electrical....


Cruiser

Posts: 136
CALGARY ALBERTA
Sorry to hear about the troubles that Trixie is going through. At this point appears to be more dealer related. I'm sure Victory needs to get their stuff together and move the dealers and customers to a level field when it comes to warranty issues. Victory is well aware of the warranty issues on wiring and ignitions and should be providing these parts to dealers to install IMMEDIATELY.
The fastest way to travel is by word of mouth and it appears that Trixie has the medium in which to do this.
I had a Honda dealer try to short me on a warranty on my new 1968 CL125 when I was fourteen and vowed to never buy another Honda after that. They make great bikes, but that dealer and his ignorance cost him (HONDA) my business for over forty years.
Bobby B
Top of the page Bottom of the page
GAgirlTrixie
Posted 2008-05-02 12:01 AM (#9553 - in reply to #8121)
Subject: RE: Dern Electrical....


Tourer

Posts: 320
Savannah, GA -Year round riding!! Yay!

Ok, I picked up my bike from the dealer this morning. It's "kinda fixed" (read this as: "You turn the key, the starter comes on and the engine turns over. Engine continues until the key is turned back the opposite direction." The blue screen for the stereo wouldn't light up when I got going this morning, but the radio worked. Buttons were irrelevant: couldn't change channels or bands ('T'salright: I like the music on the station on the way to work). But, when I left work this evening, the stereo was a brick. No light, no music, no response to when I push the buttons. It's ok, I do enjoy wind noise. I sing karaoke at my best at 80 mph....But, I really want to see if the CB works. They've "flashed" the stereo twice. (I'm a little scared for her. I know these guys... don't think I'd want to be flashed once by them! ) Mother Victory has a new stereo on the way. Just so long as we have my electrical issues sorted out in time for me to do the Kyle Petty Charity Ride this summer. I don't need no stinkin' 'lectrical problems out in BFE!!!

(My dealer only know minutely more than I do about this issue!)

Top of the page Bottom of the page
VisionTex
Posted 2008-05-02 7:57 AM (#9560 - in reply to #9553)
Subject: RE: Dern Electrical....


Visionary

Posts: 1484
LaPorte,Tx.
Trixie, did the dealer give a reason for the failure?
Top of the page Bottom of the page
a99miata
Posted 2008-05-02 4:09 PM (#9582 - in reply to #8121)
Subject: Re: Dern Electrical....


Tourer

Posts: 423
northwest florida
sounds like lemon law time......
Top of the page Bottom of the page
cjnoho
Posted 2008-05-02 8:35 PM (#9590 - in reply to #8121)
Subject: Re: Dern Electrical....


Visionary

Posts: 1324
So Cal
I think the guys supplying Victory with the radios are the culprits. Victory is finally figuring it out.
Top of the page Bottom of the page