|
|
Cruiser
Posts: 102
Orlando | I purchased my Vision early December 2010. It is now mid February and I have 3000 miles on her. Before I took delivery of the bike I had the selling dealership install a rider backrest and a CB/Intercom system. The following is and has been my nightmare:
1. CB/Intercom not working at delivery.
2. Asked to return to dealership (91 miles one-way) to have it fixed.
3. Returned for fix, wait four hours, not fixed. Told the unit was wrong for my bike and that it had been mislabeled by manufacture of the CB/intercom. (200 miles)
4. Dealership picked-up bike, installed another unit. Returned bike to me. Unit not working.
5. Dealership picked-up bike, removed bad unit, installed another. Told antenna was bad.
6. Victory mocks-up a Vision with CB at factory to get a good working unit, ships to dealership within my area, waiting for appointment now.
While my bike was back and forth between the selling dealership and my house, I have experienced the following:
1. Center dash dented.
2. Trunk lid scratched.
3. Painted panel around fuel tank area, scratched.
4. Rear “M” shape panel scratched.
All damaged articles have been replaced by the selling dealership.
The selling dealership also forgot to hook-up the rear headset plug. They overlooked the wiring of the power accessory plug on dash, they just drilled a hole and put the plug in.
Anyway, I love the machine! It rides great and provides my a level of comfort I have never had with other bikes owned. But, Victory must do something to ensure the technicians in the field are receiving proper training and certification. In addition, the Victory factory should also have a continued education program.
Dealerships need to look long and hard at who the hire to put hands on any customer bike and kick them to the curb if they can’t take care of a bike entrusted to that dealerships care.
| |
| | |
Visionary
Posts: 1359
New Bohemia, Va | don't say it was gainesville.... | |
| | |
Iron Butt
Posts: 785
Mt. Vernon, WASH. | Sounds like the dealer needs to stop going to 'Day Labor' for his staff (and I'd tell him EXACTLY THAT!!) and keep in mind, 'if you pay peanuts, you get monkeys'.
A now closed and out of business independent shop in Everett, WA. came highly recommended by friends so about this time of year three years ago I dropped off my 85 VENTURE for a Spring go through, oil, plugs, yadda, yadda, simple stuff. It was 5 months later and a threat to contact my lawyer and the Attorney Generals Office (my Attorney General beat up ENRON and Big Tobacco) that finally got my bike finished. Usual excuses ' can't find this part, but looking, warehouse shipped wrong parts, I've had three guys quit' meanwhile my bike is on a lift in hundreds of pieces. The guy did go out of business a couple months later because of his jerking around of his clients. This same outfit had one guys bike for over a year!!
Sounds like your dealer is about to shoot himself in the a$$ and go under too. When you go in there again, take a really really hard look around, if the place looks like an Oldsmobile showroom, tell them you won't be back or one soon day you may be looking at your bike from the street through the dusty windows of a defunct dealer.
Edited by SYNSTR 2011-02-15 6:19 PM
| |
| | |
Visionary
Posts: 1350
| Sorry to hear of your problems. It sucks when your dealer can't take the time to do right by you.
I bought a leftover 2006 Ranger. It went into the selling dealer 5 times to have the doorlock fixed another dealer fixed it but it cost me $45. It has had the clutch replaced, a slave cylinder replaced and rude customer service. I complained to the owner to no avail. It stopped going into 4wd just a couple of weeks ago with all this snow we have been getting. My fear was being in New Haven (hour away) for a cancer treatment appointment and coming out to 6 inches of snow. I decided I would ask them if it was covered under warranty. $94 of diagnostic costs and no it wasn't covered. The quote was about $400. I told the girl I would have to save up the money cause funds were low from cancer treatment. She called this Monday and said my part was in and that it was all paid for plus the labor was paid for and when could I bring my truck in. I asked if they decided to cover it under warranty and she said no. She said she had family that went through cancer treatment and she was paying for it. AMAZING customer service by a worker. The truck is all fixed and I am ordering an edible arrangement for her. You just never know what life will bring to you.
Good luck with your bike. | |
| | |
Cruiser
Posts: 102
Orlando | I just set my appointment with a "local" dealership, no more 200 mile round trips! I hope the factory was able to get me a working CB/Intercom this time. Anybody know what the "normal" range on the CB should be? | |
| | |
Visionary
Posts: 1632
Jasper, MO | hdfed - 2011-02-16 10:19 AM
Anybody know what the "normal" range on the CB should be?
As with ANY CB radio, that will vary depending on the environment you are in. Being AM radio in operation, CB radios are susceptible to outside electrical interference. If you're in or around a city, the interference might limit you to a mile or so. Out in the wide open spaces, I've talked to my buddy (also on a bike) as far away as 7 miles between us. Away from the cities, even in the hills, I can usually count on a couple of miles range between bikes. Plastic bodied bikes, like Visions and Goldwings, don't have the best groundplanes for the best CB range. Proper tuning of the antenna is pretty touchy on bikes, and critical to good operating range. The CBs still have MUCH more range than those Chatterbox and Scala devices though, especially out in the country.
I would say "normal range" is 2 to 3 miles with the bikes running. Double that if you turn the bike's motor off so it isn't creating any electrical noise.
Ronnie | |
| | |
Cruiser
Posts: 102
Orlando | Thanks for the info! I will post again after my appointment on Monday.
| |
| | |
Cruiser
Posts: 277
Apopka, FL | Which dealership messed you up? | |
| |
|
A Vision Story...