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Cruiser
Posts: 256
Florida | It's been nearly three months since I purchased my Vision and still have not received any info from the VRA. How long did it take you to receive the VRA info? I'm wondering if it will have expired by the time it gets here.
The dealer turned in the paper work to Victory upon purchase and advised it would take 30 days. Since there's no one to call at Victory/Polaris, I was wondering if others had the same, poor experience.
Any advice? |
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Cruiser
Posts: 293
Arkansas | PBR, I haven't received/heard anything either after 4 1/2 months of ownership. I did call them about 6 weeks ago and was told my "packet" was due to be mailed "soon". Guess I'm going to have to call Rosetta Stone and find out what "packet" and "soon" mean! |
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Cruiser
Posts: 256
Florida | You might have to call Indiana Jones to solve this mystery. I did call Victory and was told it was 30 days. When I told them it had been 60 days, I was put on indefinite hold.
Microsoft answers faster than Victory. Sheesh!
On another note, my Harley buddies still rag me about buying a Victory and have stated that I should hope they don't abandon the bike business like they did the watercraft biz. I don't have a good answer for that one...and you know me, I'm never at a lack of words. Although Polaris promised support for parts and service of the watercraft, I heard (not factual) that it's nearly impossible to get parts or service.
Because of this VRA delay, I'm a bit ticked off that they are ignoring the Victory buyers.
Any thoughts? |
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Cruiser
Posts: 74
Puyallup, Washington | I must have been lucky. My VRA packet arrived about 5 weeks after my purchase. Too bad so many others, there were somemore at VMC, are being delayed so long. |
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Tourer
Posts: 320
Savannah, GA -Year round riding!! Yay! | I don't know if I'm thinking of the same thing that you all are, but I received a packet in the mail about a month after I bought my ViVi (bought the bike mid-Dec., recieved the packet mid.-Jan). It had my roadside assistance card, a pin, a "Thank you for buying a Victory" letter, and a magazine in it. I have since also received another magazine in the mail. Is this the VRA packet you are talking about or am I missing something, too?
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Cruiser
Posts: 83
Lexington, North Carolina | I must have been lucky, mine came a little more than a month after I bought the bike. |
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Visionary
Posts: 1324
So Cal | Mine came a little over a month after the delivery. |
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Cruiser
Posts: 256
Florida | Hi Trixie, You're one of the lucky ones. I haven't received anything from them as of yet...and it's been three months. |
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Cruiser
Posts: 136
CALGARY ALBERTA | Hey PBR. Tell your buddies that Harley had to sell off their Holiday Rambler division to extend the warranty on their bikes. After all, cloning is for sheep.
BB |
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Visionary
Posts: 1324
So Cal | Hey PBR, your HD buddies are just jealous. At least Polaris had the time to try and develope a watercraft. HD is too busy trying to fix their boat anchors. |
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Cruiser
Posts: 173
Prescott Valley, AZ | I got the VRA "packet" from Victory about 45 days after delivery. Don't know why they are taking so long now.
Ride Safe, Ride Often!! |
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Iron Butt
Posts: 721
| Perhaps it is not Polaris/Victory's fault, perhaps it's really the dealers at fault for not following up on getting the paperwork to Polaris/Victory in a timely fashion?
Just a thought............... |
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Tourer
Posts: 548
Mount Vernon, WA United States | It is my understanding that it is the DEALER who registers you for the VRA when you buy a bike. If they don't do it, you won't get your package. Just contact the dealer and ask them when they submitted the information up the chain. Sometimes it's an oversite, sometimes they just haven't done it, sometimes there is a typo in the VIN and that will hold it up. Could be any number of things, but as with most anything to do with Polaris, it all starts at the dealer.
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Cruiser
Posts: 150
Las Vegas, Nevada USA baby! | My dealer finance mgr made sure that I knew about the VRA when I took delivery of my Vision, and the package arrived about 4-1/2 weeks later! I got my "Pegasus" Vsion on the 4th of Feb, and got the packet about the 8th of March!
Edited by edradio 2008-04-13 3:33 AM
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Visionary
Posts: 8144
New Bohemia, VA | Check with the dealer, that sounds like that is where the clog is. I got my pack fairly quick after taking delievery. Glare 'em down and ask "Did you register me for VRA?" My guess would be once registered you'd have a year to date before expiring, the membership, not you. |
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Puddle Jumper
Posts: 43
| I recieved mine after 5 weeks or so of getting my bike. Funny thing is I already belonged to the club by owning my 2001 victory. They sent me another card after my vision. Got two of them now LOL ! |
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Iron Butt
Posts: 619
Southeast Iowa | Bought bike in December............have not got anything in the mail yet. |
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Cruiser
Posts: 294
rhode island | This must be a horrible horrible tecnical error, Mine came in 30 day's after purchase. 
Edited by sandman 2008-04-13 7:28 PM
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Tourer
Posts: 400
| Received mine within a month |
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Cruiser
Posts: 256
Florida | As stated on another thread, my dealer informed me that when I received my warranty information, I was setup as a Victory owner. He explained that the dealers process this quickly as if they don't and a warranty issue comes up, the dealer does not get paid. After all the other discussions, it appears someone at Victory is asleep at the wheel. I'm a bit disappointed...but love my bike. I'd like it even better if I knew the factory is a pro-consumer company. |
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Tourer
Posts: 340
Regina Saskatchewan Canada | I received my VRA package in less than three weeks after taking delivery of my Vision. I took delivery March 22 and received the package April 10. That was amazing considering it had to come by dog sled to me here in Regina, Saskatchewan, Canada. |
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Visionary
Posts: 1350
| "On another note, my Harley buddies still rag me about buying a Victory and have stated that I should hope they don't abandon the bike business like they did the watercraft biz. I don't have a good answer for that one..."
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Visionary
Posts: 1350
| "On another note, my Harley buddies still rag me about buying a Victory and have stated that I should hope they don't abandon the bike business like they did the watercraft biz. I don't have a good answer for that one..."
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Visionary
Posts: 1350
| "On another note, my Harley buddies still rag me about buying a Victory and have stated that I should hope they don't abandon the bike business like they did the watercraft biz. I don't have a good answer for that one..."
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Visionary
Posts: 1350
| "On another note, my Harley buddies still rag me about buying a Victory and have stated that I should hope they don't abandon the bike business like they did the watercraft biz. I don't have a good answer for that one..."
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Visionary
Posts: 1350
| "On another note, my Harley buddies still rag me about buying a Victory and have stated that I should hope they don't abandon the bike business like they did the watercraft biz. I don't have a good answer for that one..."
Maybe if Harley hadn't given up making bowling pins they would have at least one good product to sell????
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Cruiser
Posts: 293
Arkansas | I inquired through Victory again about my VRA packet not received since
12/6/2007 delivery of my Vis. They referred me to the VRA- they had me in the system
but had not sent my packet. They didn't offer a reason for that , but said that I was covered-
just call wtih your VIN, and/or name and address. Now it will be 6 weeks to get it.
So, apparently, the hold up is with VRA and not Victory. Just FYI... |
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Visionary
Posts: 8144
New Bohemia, VA | Thanks Jama for clearing that up. My bad to say it was the dealer, and VRA is not necessarily Victory. I would hope that VRA would offer a two full year membership for those affected to make up for the delay. Or at least some type of "sorry" perk. |
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Cruiser
Posts: 256
Florida | Good thought Varyder...but isn't the VRA owned by Victory? If so, it's an internal problem and something that should be fixed asap. Again, in any business it's all about customer support.
I remember a good phrase about buying cars: The salesman sells you the first vehicle. The service department sells you the second.
With that in mind, the factory could be creating a future problem for the dealerships.
Personally, I've found the VRA site fairly useless. There's much better information on the Vision here. |
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Cruiser
Posts: 293
Arkansas | I imagine that the VRA feels that there hasn't been a delay since
we are "covered" even if we haven't yet received a packet. Just as
long as they have a record of purchase. That would be my defense
argument if I was their attorney. But , PBR, you're so right
about the customer relations angle. They're missing that point
by a country mile IMO! |
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Cruiser
Posts: 256
Florida | Thanks Jama. I'm glad to see I'm not the only one who is seeing this void. I'm fortunate that I have a great dealer at Victory of South Florida, but there's only so much he can do. The limited contact I've had with Victory is nothing short of frustrating. It's amazing, such a ground-breaking bike as such poor customer support and communications.
I don't know about you, but honesty is the best way to handle bad situations. If they are having problems with its chrome supplier, why not just come clean and state that instead of releasing poor quality items, they would rather wait until it's right. If that's the case, that's a good answer. If not, just let us know the problem...we're adults and can deal with it. Instead, they prefer to keep us in the dark...this makes us look like fools being early adopters. Communication = Good.
Personally, other than the tail gunner tips, I didn't purchase a single piece of chrome as the salt air in South Florida requires too much maintenance and the rinsing of the bike after a scenic beach ride. That's one factor I really like about my "plastic" bike! Let those H-D guys be slaves to their bikes...I just like to ride.
Live to Ride or live to clean chrome? I choose to ride! |
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Cruiser
Posts: 256
Florida | jama - 2008-04-14 5:24 PM
I imagine that the VRA feels that there hasn't been a delay since
we are "covered" even if we haven't yet received a packet.
So what do we tell the Tow Truck Driver...Trust Me, I'm covered by the VRA? Imagine trying to get reimbursed from Victory! |
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Cruiser
Posts: 293
Arkansas | Well, actually the VRA said that I would just have to give them the info and as long as they had a record of the sale, it would be the same as if
I had the card in hand. Sorry if I didn't make that part clear earlier.
I suppose if you had trouble soon after purchase, you would have to go
through your dealer to get an authorization or riembursment.
In either case, one would have to go through the VRA first, then they arrange
for the tow truck or other service.
Edited by jama 2008-04-14 7:23 PM
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Visionary
Posts: 1484
LaPorte,Tx. | I received my card (packet) about a month after taking delivery of the bike. I was already a member due to having my Kingpin. The first year is free, after that you need to pay up, can't remember what the cost is, but I remember it was relatively low. Also, the year starts from the date on the card, which on mine is about a month after my delivery. I'm pretty sure that is the way my Kingpin was also. It is though curious that "jama" took delivery a day after I took delivery and I got my card (packet) promply and his is still somewhere. |
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Cruiser
Posts: 150
Las Vegas, Nevada USA baby! | Back when I received my "stuff" from VRA, I wrote a email letter to the good folks, and sent some pics. Here is a link of what they did with the letter and pics!
http://www.polarisindustries.com/en-us/VRA/NewsEvents/EdRadio.htm
EdRadio  |
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Visionary
Posts: 8144
New Bohemia, VA | edradio - 2008-04-18 2:40 PM Back when I received my "stuff" from VRA, I wrote a email letter to the good folks, and sent some pics. Here is a link of what they did with the letter and pics! http://www.polarisindustries.com/en-us/VRA/NewsEvents/EdRadio.htm EdRadio Very, very nice there Ed. Great pics and write up. |
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Fountain Inn, SC United States | Ed, Very Nice! Thanks so much for mentioning Vision-Riders!
Are you the voice of Victory commercials?
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VRA...How Long?