You are currently not logged in.  Logon or register to access more features. Vision-Riders.com is a FREE service provided by Victory Riders Network.

Search:




Better hope you don't damage those body parts!
Jump to page : 1
Now viewing page 1 [25 messages per page]
View previous thread :: View next thread
   Discussion -> Vision DiscussionMessage format
 
bigwill5150
Posted 2008-10-24 7:00 PM (#21520)
Subject: Better hope you don't damage those body parts!


Iron Butt

Posts: 725
Reno County, KS
I had someone tear-a$$ through a parking lot at a motel and sideswipe my bike the last night out on a 5500mi trip. I was'nt happy about that at all but it happens and it's easily fixed. That was almost 1 month ago. Today I finally found out from a good Victory dealer that the outer leg fairing for my SSG 08' won't even be available until the week before February. Knowing Victory, I won't see it until July! Victory support is a joke. I swear that they hinder their techs and dealers with their lack of customer service, support and management. I really do wish another manufacturer made this machine. I wonder if they've bitten off more than they could chew with startup on this bike. I'll wait because I have to. Who sells any kind of vehicle with no replacement parts on the shelf? I'm sure their excuse would be that they've discontinued SSG. Which crackhead makes these decisions? "Hey Bob, let's go ahead and forget about parts logistics for this bike, no one will need any parts for this anyhow". Anyway, I feel better now. BTW, I'd rather ride my cracked up Vision than a new, heartless Goldwing or 80's relic Hardley. Maybe I'll stitch up Jane and call her the FrankenVision for Halloween.
Top of the page Bottom of the page
LA Victory Rider
Posted 2008-10-24 7:48 PM (#21522 - in reply to #21520)
Subject: Re: Better hope you don't damage those body parts!


Cruiser

Posts: 241
Monrovia, Ca
Order a black one and get it painted
Top of the page Bottom of the page
varyder
Posted 2008-10-24 10:08 PM (#21537 - in reply to #21520)
Subject: RE: Better hope you don't damage those body parts!


Visionary

Posts: 8144
New Bohemia, VA

This whole Victory Vision thing I'm sure will be a lesson in innovation and marketing. I can neither confirm nor deny any of the following but speculate on our dilemma. Victory spent the better part of 7 years building something the rest has never been able to acheive, a bike with style and comfort for the long haul that suits a populous of riders that has never been able find the right niche in a bike. It seems that the industry has really failed motorcyclist over all because focus was on image and not true comfort. They built comfort around the image. When I see a Goldwing I don't see a Harley, but there is a strong resemblance.

Victory apparently was doing something the big names weren't and that was not getting feedback from riders, but they were LISTENING. It is not a fluke that they built the bike that is a perfect fit for me in style, comfort, ride, sound, etc, others felt the same way and they LISTENED. So they sock millions of Polaris $$ on a hunch that breaking the mold would be the right thing to do. I think they took a good chance. They spent a lot of dough keeping it a secret for all those years, while still building a better cruiser. Once they were ready for announcement, they had to put a marketing campaign behind to get the word out. I think they had to stymie the word though, even in a narrow market as motorcycles to keep demand down and still maintain the support. To me, I'm putting together a puzzle in that the Vision would be a slow go, but it has proved to be faster than anticipated. So there is the dilemma, not able to support the customer nor the part pieces in case of the need to replace. The Vision has out paced itself, and that is good but also bad because of the fallout from customer support. They didn't focus money to have a robust support structure for a cutting edge bike. I think they spent it all to build and market, but not to support, shame on them, but we are the really the ones who pay the price if we need something and can't get it.

So looking back over the past year and hanging out on this forum, and even peeking around in other forums, I'm more than satisfied with Victory to stick it out. None of the BIG guys have even cared to do what Victory has done and I applaud Victory for doing it. Now you bet the BIG guys will attempt to COPY Victory in engineering and in handling, but they won't change the looks, and that is where Victory has them by the seat of the britches. I've studied the design of the Vision and I believe it has been on the drawing board for a long time, and if you see some of those concept designed of the Vision, you'll see a more rounded Goldwing. But they took it a step further, part of your handling in cutting the wind is the compramise on the storage. So if you want storage and stuff like that then you'll go back to Goldwing or Harley, as they will keep that but try to mimic the Vision. I may be wrong, but I don't think you can have both without more innovated engineering. That is the part that makes the Vision fun is what they did to make it. Height, width, breadth, balance is where they started, in the saddle, where YOU the rider sits and really is effected by the most. That's what I want the most. I can forego radio's CB's iPod's, GPS, cup holders, trunks, saddlebags, fancy dashes, chrome wheels, cruise control and on and on, but I cannot forego comfort for the long haul and handling in and around tight places. Not even a Goldwing can give me that, but they can give me a bunch of crap that will break. Vision gives me the long haul and the 'round town, and even the thrill on the twisties, and they throw all that other stuff in for fun.

Anyway bigwill, I say all of that to say this, yes Victory is not treating us right on the sold side as they should and did on the sell side. Hopefully, it will not lead Victory into diasterous territory for those who really like the Vision for what it is. I even tried to find "crashed" Vision just to see if there are spare parts available from them, but found none. I guess there are 2,444 riders out there that know how to keep the shiny side up. I figure this, the parts are painted and a call or nice letter to Victory may get them to move some of those parts for production over to the old SSG paint booth and hook you up. I think if we address Victory with these type of things they'll come around faster. It took them 10 months to finally acknowledge the stall issue and attribute it to the "unusual rider input" or blipping the throttle. Though I think my real problem was loose headers with an exhaust leak. If I was in your shoes, I'd do the same thing, ride. That is the most important thing is can you ride safely, if yes, go for it. I hope you're back as good as new sooner than you expect.



Edited by varyder 2008-10-24 10:29 PM
Top of the page Bottom of the page
david.terry
Posted 2008-10-24 10:33 PM (#21540 - in reply to #21520)
Subject: Re: Better hope you don't damage those body parts!


Cruiser

Posts: 102
Madison, AL
I wrecked my SSG Vision back in July and was back riding in a month. I had the whole front faring replaced. You can tell when it is really sunny outside since the paint is just a weee bit different. However, another friend of mine wrecked his bike (Kawasaki) and he is on the third month waiting for parts. Many of my parts, on order, had a status of N/A or back ordered but showed up anywho. So much for modern inventory control. I hope you get your ride fixed before FEB, but hey it is better than missing summer.
Top of the page Bottom of the page
varyder
Posted 2008-10-24 10:47 PM (#21544 - in reply to #21540)
Subject: Re: Better hope you don't damage those body parts!


Visionary

Posts: 8144
New Bohemia, VA
Not to throw in more bad service by other makers, but a dude at work owns a Harley V-Rod, brushed aluminum model. He crashed it on a sandy curve, he's okay, but it dented the faux tank which is actually the air box. It took about 4 months to get a "good" one, because the two they sent previously had flaws in them. Since they don't make those anymore they had to have them made and it was the '02.
Top of the page Bottom of the page
Wizard523
Posted 2008-10-24 10:55 PM (#21546 - in reply to #21537)
Subject: RE: Better hope you don't damage those body parts!


Tourer

Posts: 506
Woodland Hills, CA
varyder - 2008-10-24 7:08 PM

This whole Victory Vision thing I'm sure will be a lesson in innovation and marketing. I can neither confirm nor deny any of the following but speculate on our dilemma. Victory spent the better part of 7 years building something the rest has never been able to acheive, a bike with style and comfort for the long haul that suits a populous of riders that has never been able find the right niche in a bike. It seems that the industry has really failed motorcyclist over all because focus was on image and not true comfort. They built comfort around the image. When I see a Goldwing I don't see a Harley, but there is a strong resemblance.

Victory apparently was doing something the big names weren't and that was not getting feedback from riders, but they were LISTENING. It is not a fluke that they built the bike that is a perfect fit for me in style, comfort, ride, sound, etc, others felt the same way and they LISTENED. So they sock millions of Polaris $$ on a hunch that breaking the mold would be the right thing to do. I think they took a good chance. They spent a lot of dough keeping it a secret for all those years, while still building a better cruiser. Once they were ready for announcement, they had to put a marketing campaign behind to get the word out. I think they had to stymie the word though, even in a narrow market as motorcycles to keep demand down and still maintain the support. To me, I'm putting together a puzzle in that the Vision would be a slow go, but it has proved to be faster than anticipated. So there is the dilemma, not able to support the customer nor the part pieces in case of the need to replace. The Vision has out paced itself, and that is good but also bad because of the fallout from customer support. They didn't focus money to have a robust support structure for a cutting edge bike. I think they spent it all to build and market, but not to support, shame on them, but we are the really the ones who pay the price if we need something and can't get it.

So looking back over the past year and hanging out on this forum, and even peeking around in other forums, I'm more than satisfied with Victory to stick it out. None of the BIG guys have even cared to do what Victory has done and I applaud Victory for doing it. Now you bet the BIG guys will attempt to COPY Victory in engineering and in handling, but they won't change the looks, and that is where Victory has them by the seat of the britches. I've studied the design of the Vision and I believe it has been on the drawing board for a long time, and if you see some of those concept designed of the Vision, you'll see a more rounded Goldwing. But they took it a step further, part of your handling in cutting the wind is the compramise on the storage. So if you want storage and stuff like that then you'll go back to Goldwing or Harley, as they will keep that but try to mimic the Vision. I may be wrong, but I don't think you can have both without more innovated engineering. That is the part that makes the Vision fun is what they did to make it. Height, width, breadth, balance is where they started, in the saddle, where YOU the rider sits and really is effected by the most. That's what I want the most. I can forego radio's CB's iPod's, GPS, cup holders, trunks, saddlebags, fancy dashes, chrome wheels, cruise control and on and on, but I cannot forego comfort for the long haul and handling in and around tight places. Not even a Goldwing can give me that, but they can give me a bunch of crap that will break. Vision gives me the long haul and the 'round town, and even the thrill on the twisties, and they throw all that other stuff in for fun.

Anyway bigwill, I say all of that to say this, yes Victory is not treating us right on the sold side as they should and did on the sell side. Hopefully, it will not lead Victory into diasterous territory for those who really like the Vision for what it is. I even tried to find "crashed" Vision just to see if there are spare parts available from them, but found none. I guess there are 2,444 riders out there that know how to keep the shiny side up. I figure this, the parts are painted and a call or nice letter to Victory may get them to move some of those parts for production over to the old SSG paint booth and hook you up. I think if we address Victory with these type of things they'll come around faster. It took them 10 months to finally acknowledge the stall issue and attribute it to the "unusual rider input" or blipping the throttle. Though I think my real problem was loose headers with an exhaust leak. If I was in your shoes, I'd do the same thing, ride. That is the most important thing is can you ride safely, if yes, go for it. I hope you're back as good as new sooner than you expect.



My dealer has been a Polaris dealer long before Victory started selling motorcycles, and they tell me the problems we all have with customer service are a chronic problem with all Polaris products, and have always been that way. Polaris makes and sells good products, and the Visions are among the best. But the lack of customer support is a common problem to Polaris, and not the fault of the development of a new bike. If, as you believe, they are listening, the do not seem to be hearing the most important point: we need better customer support! When my dealer can't get through to them without waiting the better part of an hour (and this is on a regular basis), that is not a company that is listening, but one who just keeps us all on hold.
Top of the page Bottom of the page
varyder
Posted 2008-10-24 11:04 PM (#21549 - in reply to #21546)
Subject: RE: Better hope you don't damage those body parts!


Visionary

Posts: 8144
New Bohemia, VA

Thanks for adding another dimension to my understanding, as I'm new to Victory, Polaris and the Vision. I heard, and read that they are very dependable and that was the premise of me taking a chance on the Vision. I've noticed a disconnect between Polaris and Victory which to me is very odd. I've been to Poloris dealers that sells all the Polaris stuff but won't touch Victory. They'll  have Norton, or Triumph, but if they have a Victory it is used. And just as with the Victory dealers, they don't have nothing Polaris except the Victory. I know of one that has both, but it is obvious what is more important, Polaris. So I guess Victory has learned well from its parent, I see. I meant by listening is that I understood they did extensive research to meet the needs of the rider when developing the Vision. It is very obvious that is all they listen too and certainly don't hear very well now.

Top of the page Bottom of the page
Indiana RoadRunner
Posted 2008-10-25 10:48 AM (#21566 - in reply to #21520)
Subject: RE: Better hope you don't damage those body parts!


Tourer

Posts: 332
Dale, Indiana
Talking about a Polaris.

I 'had' a 700 Polaris ATV.
Loved it!
Transmission crapped out at 300 miles (improper alignment) and thank God for warranty since it's hits over $750.00 to fix.

The darn thing could go anywhere.
However, it did not survive my son wrecking it.

He was going down the road one night (doing about 50 MPH) chasing after his friends and lost sight of the road due to all the dust. Went down into a deep ditch and bike went end over end 2 times (I had the bumpers). Bike ended up upside down, and son was knocked out. Engine shut off due to no oil pressure and after a few minutes son wake up with the headlights looking at him.

His friends after a while missed him and went looking.

Found him standing on the road all scared because he knew he was going to get the azz chewing of his life.

In spite of the A frame being all screwed up. He rode it home.

My 700 turned out to be totaled since the frame was offset by a couple inches. Most everything was screwed-up but the damn thing could still go! From a few feet away you could tell it was hurt.

Tough sum-bitches those Polaris ATV's are!

I took the insurance money and ran. Kids can ride the old Honda's, and I aren't buying anther big ATV until the kids are all moved out.



Top of the page Bottom of the page
pollolittle
Posted 2008-10-26 3:15 PM (#21652 - in reply to #21520)
Subject: Re: Better hope you don't damage those body parts!


Visionary

Posts: 2027
Brighton, TN
Unsure why there are not parts available for you. I, (ahem) wife, dropped mine into the brick wall at the house. FYI, the tip over protection does not work if the upper fairing falls into a wall first. Busted and destroyed my one month old bike back in October of 2007. Took about two to three weeks, I think between Insurance and Dealer and UPS. You might try another dealer and ask them. I couldn't believe they had parts ready to be shipped out, especially the 5 or 6 parts they replaced. I was ecstatic, I was crying till I found out they could order the parts. I was sure on a brand new bike, no extras available.
Top of the page Bottom of the page
Teach
Posted 2008-10-26 8:07 PM (#21667 - in reply to #21520)
Subject: Re: Better hope you don't damage those body parts!


Visionary

Posts: 1436
Victory has me a bit confused. On some items they are all over it right away, and on others they seem to not have their act together. For example they just had the recall and reflash. The reflash has been done but I'm waiting on some retainer or something thats back ordered until the 31st of October. Now how and the heck can you have a recall notice dated August, that notifies the owners before they even notify the dealer and then don't have the parts available?
Now on the other hand they have handled almost everything under warranty that has occured with my bike except the radio reception issue (which I'm still awaiting a fix). I have however noticed location across the USA determines availability, speed of notification, etc... Many times you guys ar talking about stuff before me or my dealer know. On other occasions my dealer seems to know before others, its weird.
I hope they get you a new panel asap, but at least you can still ride it and aren't forced to sit it out.
Top of the page Bottom of the page
bigwill5150
Posted 2009-05-24 7:00 PM (#35287 - in reply to #21520)
Subject: Re: Better hope you don't damage those body parts!


Iron Butt

Posts: 725
Reno County, KS
Update: Due to various product shipping problems from Victory, I wasn't far off the mark. I actually received the the last of my painted parts in at the beginning of June/End of April(about 5 1/2 months total). I finally got my bike back together last week after receiving a different part I had to order after the fact. Unfortunately Polaris packaged the parts as one might imagine they would pack a cheap ATV part. I managed to buff the scuffs out of one of the packaged parts but had to send the other back becuase it was completely busted in two. Fortunately Victory-Indian Maine saved me a ton of money in the process. I've managed to regain attention of my "local" Vic dealer regarding the constant belt squeal that no one (including myself, 2 Vic wrenches and powermax) can seem to eliminate. Maybe I can finally get this thing riding like it's supposed to and enjoy it as much as most of the other Vision owners. Until then I'll continue to plug away and try.
Top of the page Bottom of the page
Jump to page : 1
Now viewing page 1 [25 messages per page]
Jump to forum :
Search this forum
Printer friendly version
E-mail a link to this thread

Copyright © 2007-2025 Victory Riders Network™