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Puddle Jumper
Posts: 13
Northeast Ohio | Does anyone knoif Victory has a Road Side Assistance program like HOGG or HSTA |
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Tourer
Posts: 340
Regina Saskatchewan Canada | Yes |
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Puddle Jumper
Posts: 17
MN | I used it 2 years ago when I blew a from tire. I called them and they had a wrecker there is about an hour and this was the middle of no where SD comeing back from Sturgis. No Bad! |
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Tourer
Posts: 423
northwest florida | I got roadside assistance through AMA, never used it but my brother has the same coverage and used it last year on a bike trip. He had a flat in TN. They loaded the roadstar onto a flatbed pickup and took him to a local mom&pop for a repair. no charge at all... except the bugers he sprang for.
Edited by a99miata 2008-04-12 5:18 PM
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Iron Butt
Posts: 721
| I've got roadside assistance through AAA, it covers my truck, RV and motorcycles for $81 per year. |
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Puddle Jumper
Posts: 43
| Victory Riders Association is what I use. Have used them before on my 2001 and have them for my vision. |
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Cruiser
Posts: 175
Colorado | Here is the link.... http://www.polarisindustries.com/en-us/VRA/Benefits
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Visionary
Posts: 1350
| "I've got roadside assistance through AAA, it covers my truck, RV and motorcycles for $81 per year."
When I read the paperwork for AAA it stated it does not cover motorcycles plus when I called them to clarify they told me they did cover motorcycles. Maybe they changed their policy?
My Progressive M/C policy has roadside assistance included. I have no idea how good it is cause I have never used it. |
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Iron Butt
Posts: 721
| BlueOx USA - 2008-04-14 5:00 AM
"I've got roadside assistance through AAA, it covers my truck, RV and motorcycles for $81 per year."
When I read the paperwork for AAA it stated it does not cover motorcycles plus when I called them to clarify they told me they did cover motorcycles. Maybe they changed their policy?
My Progressive M/C policy has roadside assistance included. I have no idea how good it is cause I have never used it.
The regular AAA doesn't cover motorcycles or rvs, just cars and non-commercial pickup trucks, but for an additional fee (the reason it's $81/year for me instead of $49/year) you can add coverage for both motorcycles and rvs.
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Tourer
Posts: 562
SC, Bluffton | If you Are patient, you'll get a complimentary 1 year from Victory for being a Vision owner. I got my card about 1 Month ago. I seam to be getting everything a little early. I picked up my Vision around 10-11-07, not becuase I am special, they just had me ready first as I got a reservation online before going to a dealership. |
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Puddle Jumper
Posts: 19
Winter-St. Augustine Fl. Summer-Blind River Ont. C | Just wanted to bring up a subject that pops up from time to time. I needed the VRA roadside assistance last summer riding out to Sturgis. My new Vision would just quit while running 70mph through S Dakota on the interstate. It became too dangerous to continue. It was a sunday and had to be trailer towed from Presho to the nearest Victory dealer in Rapid City S.D. (169 miles) to the tune of $516.75. Turns out the terminals on the main circuit breaker had come loose. If you recall Victory came out with an official recall for this very same problem about a month later. To be reimbursed for your expences you submit a claim to Road America Claims Dept in Miami Fl. Now here comes the kicker! Road America is only authorized to reimburse a max. $200.00!!!!! I have contacted my dealer numerous times about this but as of today I have not received any satisfaction. I feel that Victory needs to own up to this and reimburse the remainder of the tow bill especially since the problem I had became a recall for the same problem. Right now I am not a happy camper. I love the bike but not the claim of complete roadside assistance for your first year, then have this problem. Thanks for letting me vent! |
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Iron Butt
Posts: 935
Rockford, IL | Gonna play the other side of the coin on this one..... True, the problem that caused the need for the towing is a Victory issue. But, the distance of the tow and the charges for the tow are not Victory's fault. If you read the fine print of almost any roadside assistance plan from almost any provider the limitations are clearly spelled out. As a matter of fact I'm reading the Victory Roadside Assistance Terms and Conditions right now. It states "Emergency Roadside Assistance is available throughout the United States, Canada, and Puerto Rico, 24 hours a day. You will have to pay only for any costs in excess of the $200 benefit limit or for any noncovered expenses." I think this statement is pretty clear and don't see any problem with it. What if you travelled up to some remote region of Canada and the closest repair facility was over 500+ miles away? Would Would it be Victory's fault that you chose to travel to such a remote place? I mean if you think about it the plan HAS to have limits. The question is if the $200 limit is a fair and appropriate limit? I think it is. Doesn't really matter what the problem is that causes the need for the assistance or whose fault it is...a limit is a limit. I understand your frustration of having to spend your own money and expecting full reimbursement and only getting a partial reimbursement. But in this particular case its your fault for not reading and understanding the "rules" of the assistance. It isn't "complete roadside assistance" as you think it is. It is your responsibility to know the limits of the plan. The failure to know the limits of this plan is NOT Victory Motors or Victory Riders Assocation or Road America's Claim Dept. or anyone elses fault except your own. As I said...this is the other side of the coin. Hope you attempt to see it this way and don't see it as any type of attack towards you or anything.
Edited by Lotzafun 2009-01-20 12:16 PM
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Puddle Jumper
Posts: 19
Winter-St. Augustine Fl. Summer-Blind River Ont. C | Lotzafun, Your point is well taken. Just received a call from my dealer and he is still working on this. My bike was so new when I had this problem that I had not even received my roadside assistance policy. As a matter of fact I never did receive my card or policy in the mail so I have never read the fine print. This is the second Victory I have owned and didn't receive a VRA card for either one. Anyway, back to the topic at hand. A recall on a problem that causes you expenses should trump the insurance fine print if just to keep the Victory name positive in the customers eyes. This is just my opinion. I see your point about being in the middle of noware and having a problem. This could have been worse since I actually rode out of Northern Ontario Canada with two of my HD buddies two days ahead of the problem in S.D. They got a big chuckle and took many pictures of the Vision on the trailer. The fact is that if it was a HD they would have to be towed the same distance I did, but the HOG association would have probably covered all the expenses (according to my buddies anyway). I cannot confirm this since I don't have their policiy. Anyway, I keep my fingers crossed that Victory will eventually come through on this one. We shall see what happens and I will keep you all posted. Lotzafun, thanks for your input and no offence taken. I am currently in St. Augustine Fl. and getting ready for a ride at this very moment. |
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Iron Butt
Posts: 1158
Richmond, Virginia | Here is my question that never seems to be discussed. When you have a motorcycle towing issue, are they sending a different type of vehicle with motorcycle tie downs to pick up my bike? I dont want someone coming hoisting my bike up and laying it on its side to
bounce scrape vibrate all the way to the closest shop. I would be expecting someone with a knowledge of how to handle a motorcycle towing. What have been your experiences with this? I think all of us would like hearing about this, esp if we should be prepared to keep tie downs onboard during trips in case towing companies come unprepared. I remember years ago seeing one poor bike
tied to the car lift portion of a wrecker going down the street. I felt my gut churn knowing that the side of the bike against the metal
lift was going to end up being worse than the problem that caused the towing. |
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Puddle Jumper
Posts: 19
Winter-St. Augustine Fl. Summer-Blind River Ont. C | VaParadox, When the tow outfit showed up to haul my Vision 169 miles to Rapid City S.D. it was a p/u truck with an open tandem axle wood planked flat bed trailer with short 1' side rails. It had a bike chock bolted in the front but I was concerned how it was tied in. Luckly it made the long tow w/o any mared up paint or anything worse. Just my only experience. Hope it was my last. I have an enclosed trailer myself and have put E-track down both sides about the same height as the handle bars. Everyone should save the Victory shipping eye bolts that thread into the front tip overs. If you use a front wheel chock you can put ratchet straps going front and back to floor D rings from those eye bolts. I put soft ties around the handle bars and go side to side to the E-track with ratchet straps. I also put a rag around the rear wheel and loop a strap around the rear wheel and tire to D rings in the floor to keep the rear from moving left and right. That really isn't needed with the 4 straps running from the eye bolts but I guess I'm just extra careful. Many trips from Florida to Canada and back and no trailering problems with this set up. I know there is a loop in the frame under the headlight, but when I strap from there the straps are too close to the fender and I don't want rubs on my paint. That loop also compresses the front suspension where the eye bolts don't as much. I know Victory says not to tie to the handle bars but if you use soft ties and don't crank the ratchets like a mad man, it seems to work just fine. Just use soft ties and save the eye bolts that victory ships the bike with in the crate. I know this is a little off the topic of roadside assistance but not too far off. Safe riding and god forbid, safe trailering too. |
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Cruiser
Posts: 297
VA | Lotzafun, I see your point, but I think that yankcan0 has a more valid point. The normal roadside assitance plan SHOULD have limits. But I think the warranty should cover the expenses. The roadside assistance would have a limit for needing to tow because of a flat tire, or some other normal "wear and tear" item. However, a warranty issue that later became a recall issue should have full coverage. Just because he chose to ride in a remote area shouldn't matter for warrantly purposes. Basically, they sold him a bike that was defective. They didn't know that at the time of course, but through feedback they learned that they had manufactured a defective item. I think when you plan a trip you shouldn't have to debate about whether you are outside so many miles from a Victory dealer. It's a touring bike! I thinmk yank is getting the shaft. Flat tire, I'd agree, but not on a recall issue. |
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Visionary
Posts: 1484
LaPorte,Tx. | The warranty states that Victory will not pay for any costs to transport to the dealer and from the dealer when warranty work is performed on our motorcycles. This is stated in the owner's manual. |
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Cruiser
Posts: 297
VA | Tex, I know it says that, but that sucks since it was a recall. I just think they would step up and help him out since it was a defect that they later had to issue a recall for. Some freak defect, ok, maybe not, but something that they had to issue a recall for. I just think it would be good customer service if nothing else to help pay for a mistake that they made, and owned up to later in a recall. That's all. |
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Puddle Jumper
Posts: 19
Winter-St. Augustine Fl. Summer-Blind River Ont. C | Just received a call from my Victory dealer. After the dealer talked once again with the area Rep. and explained the total situation with the towing for a problem that eventually became a recall, Victory has stepped up to the plate after declining the claim the first time. They have decided to issue a credit to the dealer for an amount close to my out of pocket expense. This will be in the form of a gift certificate that can be used any way I see fit. It can be used toward an extended warranty ( which is the way I am leaning). Since this is a first year product I think an extended warranty is needed. There have been at least 3 recalls on the bike so far. If it was a bike that all the bugs have been worked out on, I might pass up the warranty but not so in this case. I commend Victory for bending on this and keeping their name positive in my eyes. You know bad PR spreads like wildfire but good PR seems to go aroound at a snales pace. I owned an 06 Vegas Prem. before the Vision and now can say I love Victory and hope they keep on making a great ride. I publicly thank Victory, the area Rep and last but not least my Dealer, who went the extra mile and made the "powers to be" listen a little harder and look at the total picture. Thanks to all of you who put in your two cents. Things sometimes seem to work out and come together. See you in Daytona! |
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Tourer
Posts: 460
Centennial, CO | yankcan0 - 2009-01-23 1:27 PM
Just received a call from my Victory dealer. After the dealer talked once again with the area Rep. and explained the total situation with the towing for a problem that eventually became a recall, Victory has stepped up to the plate after declining the claim the first time. They have decided to issue a credit to the dealer for an amount close to my out of pocket expense. This will be in the form of a gift certificate that can be used any way I see fit. It can be used toward an extended warranty ( which is the way I am leaning). Since this is a first year product I think an extended warranty is needed. There have been at least 3 recalls on the bike so far. If it was a bike that all the bugs have been worked out on, I might pass up the warranty but not so in this case. I commend Victory for bending on this and keeping their name positive in my eyes. You know bad PR spreads like wildfire but good PR seems to go aroound at a snales pace. I owned an 06 Vegas Prem. before the Vision and now can say I love Victory and hope they keep on making a great ride. I publicly thank Victory, the area Rep and last but not least my Dealer, who went the extra mile and made the "powers to be" listen a little harder and look at the total picture. Thanks to all of you who put in your two cents. Things sometimes seem to work out and come together. See you in Daytona!
Congratulations! That is a great Victory...er...victory! LOL |
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Road Side Assistance
