Cruiser
Posts: 144
| I have been provoked! Will, this is the same way you sounded and treated me on the phone when I contacted you saying that the chrome job wasnt up to par. And it was not Sunday of X-mas weekend or NY day it was 2 days before that, I have the log on my phone. And this is how the phone call realy went. I called "2 days before New Years" and said I had gotten the rack and seen some pin hole type dimples (never said pits never) in the chroming. You started running your mouth saying I checked it and the chromer checked it and can you see it at arms length, what arms length has to do with it I have no clue, then said can you see it in a picture(you never said send a picture never)and I said I dont think so, no it was too small. Then you start raving again saying, this was your words not mine, I think your being a little anal about it don't you. What are you looking through a magnifying glass. I said no but let me put my glasses on, yes now its bigger than ever(I was starting to get pissed), that tells me that you already knew the marks were there! But insit on raving some more about how I don't know anything about chroming, then I tell you that I have restored cars for years and have had plenty of chroming done and would have sent this piece back to the chromer. Then only at the end of this long drawn on conversation of you going on and on you said what do you want me to do(you never said you would replace it, never, if you had I would have sent it back just another lie to these people)and I said I would just keep it. Because if it was that much hassle just over the phone for 2 little pin hole type dimples and some imperfections, was going to make you this nuts then I figured I should just keep it. I dont know maybe its a bad time of year for you. Anyone good with customer sevice would have said as soon as I called, please send it back and I will send out another(plain and simple right)thats what I would have done. Never once on the phone did I ask for a part refund or even hint of one, I just wanted what I paid for a "showpiece"as you called it not me. I did try to wheel and deal before hand of corse doesnt everyone. Also I dont know why you are going on about how I paid for it. I called and didnt know how to use the site and for you to send an invoice then I figured it out so whats the big deal. I only chimed in here because you told these good people that in 4 years you didnt have any complaints which shows it was a flat out lie. You want to post our emails go ahead if you wish to do so thats up to you. I paid for something I didnt get and I am the one you are bashing about it, seems funny huh, and I am the customer you should be trying to please, but bashed all the way. But you dont see it that way. And its sad to see there are people like you out there just to make a buck and not to make life long customers. Like I said in the other post I would have bought from you again but after this no way! Thats right I sent you an email after I seen a customers good praise. I was still pissed the way you ranted and raved to me on the phone. And once again like I said I only posted this here because you lied when saying you had no complaints. I dont like to see people being lied to and also like I said I would not say any more unless provoked because that is your bus and I dont want to mess with that but I dont like seeing these people being lied to either. All I have said here is true I swear to god. I will post no more on this as I have made my point. So you can say what you want I wont respond back. I know you will do so because thats the person you are! You can never admit when your wrong. Dain
Edited by Dain 2011-01-20 5:57 AM
|
Tourer
Posts: 323
N. Miami, Florida | Real simple points and I'm done with this. You flat out lie saying I never offered to replace it if it was bad. I had a friend standing right there right next to me (shaking his head the whole time) on 1/1 when I took your call, so BS someone else (see reference to 'yesterday' in the e-mail cut and pasted below which only shows my story doesn't change like yours). As for the pic, why would I ask if it showed in a picture if not to want to see one of the imperfections you were claiming? You know, the "some small pin holes inperfections in the chroming" in your words, and you clearly said pits on the phone. As you say you know chroming then you know pin holes are pits, and now you say dimples and no pits. OK, you never said it.  BS. You are not the innocent little boy you like to portray yourself as, but rather a conniving, out for yourself kind of guy. The "What would you like me to do for you?" that you flat out admit I said to you was your shot to get it rectified. Bottom line, end of story. Oh, and the wheeling and dealing... no, not everyone does it, nor has anyone even alluded to it, and surely not like you! There has not been one single person here that has asked for anything more than the 10%, and those that have gotten the 10% have been kind, gracious, and thankful for it. It's just this "doesn't everyone [beat on you for a bigger discount]" mentality of yours that makes you who you are and for that I feel sorry for you. Our final e-mails... xcitingsounds@ to me
show details Jan 2 Just a follow up with you. I was on the Vision Riders site and seen the covers posting. Blkbyrd posted some nice comments and I almost posted this:
Well Blkbyrd wish I had the same happy experience, but sad to say I didn't. I had recieved my winged trunk rack and called about some dinples in the chrome and after ten min of being told that I don't know anything about chroming(I have been resotring cars and bikes for over 32 years, so I know). Then I was told I was being too anal, what a nice way to treat your customer.
Reply |Will Molino to djexcitingsoun.
show details Jan 2 Dain,
I will never tell you what to post or not post, so I really don't get the point of your e-mail other than to reaffirm that you're a grinder and are compelled by nature to be that way. Here, I'll explain why you've seasoned me to feel this way about how you go about doing business.
Never did I say you were anal, so please don't twist my words. If you feel that it's all yours to feel. And as for service, you did have as good customer service, but you just may not be someone who takes notice of it or only voices it if in their best interest to do so and for no other reason. Consider the following before making further false statements: I responded to your inquiry and unsolicited discount request without delay (If I'd have sought offers it would have had the 'Make Seller an Offer' button). I then helped find grounds to give you a discount by asking if you were a member of any forums or clubs. I kept you in the loop along the way without delay. I take your berating call on a Saturday, on New Years Day no less, while spending family time on a holiday. I write you back here now on a Sunday evening. That is customer service you'll find no where else in the world of motorcycle parts. Show me one other who'd do the same. Regarding your experience versus Bikebyrd's, let's just say his wife was pleasant, non-assuming, extremely courteous and jovial, speaking to me more like an old friend, not like a faceless adversary. I'm gonna be very straight to the point as I don't beat around the bush much, and I say this with all due respect... my impressions from our e-mails and talks is that you don't often have happy experiences in dealings and just don't realize it is you MO of how you go about things causing this unpleasantness. You ground on me from the gitgo (on a Buy Now listing no less), you know it, I know it. It you don't realize how you assert yourself then you should take a look. To me customer service doesn't require puckering up or grasping of one's ankles, but rather to deal with customer problems and/or problem customers.
Let's sum up yesterday's chat and then tell me why we're still getting into this...
As I personally inspect every part after my chromer himself does I first asked you for photos of the blemishes you inferred. You wouldn't send me any. No, you more want to keep beating on me with it even though I told you I'd replace it if it were so bad. I even flat out asked you what you wanted me to do for you about it. Your response, "I guess I'll just keep it" is what I recall hearing. Let's be big boys here Dain and not play this into more than it is.
The sad part here is you were more into putting it under a microscope to find something to prove me wrong than you were to appreciate the beauty of the part itself, let alone God forbid letting anything positive slip out.
The last 8 words of your message only reiterate your MO... feeling the customer is the only entity to be considered in a transaction and I'm here to tell you that's just not so.
If you haven't noticed yet I'm not one of those politically correct people who feel the customer is always right by their decree of such or just by bith right, but rather by actually being right, and with that I always do right by people, and then some, as is obvious by the hundreds of positive posts not only about my goods, but about how I do business. I respect my customers and they respect me and my reputation is just that, but the other part of it is being an ExNYer I don't paly the polically correct game and call a spade a spade. This has made more friends than enemies, but it also weeds out the two for me without having to decide which is which. We could be either, but it's all in how you choose to accept my frankness.
Happy New Year,
Will I'm done with this as there's nothing more to say as it's all been said. It's up to those reading it to see the truth through the BS and I trust my cosistency in my post here along with this e-mail copy makes it pretty clear. Especially since you never wrote back and only replied here after stewing for over 2 weeks because your ploy for some extra $$ off failed. So all know, like any other manufacturer, if ever you have a legitimate problem with one of my products rest assured it will be rectified unlike Dain here wants you to think.
|
Which Rack?
Discussion -> Vision Discussion
IMG_0716 (Small).JPG (65KB - 5 downloads)
