The response will only be as deep as YOU want it to be. There have been a couple on here that took the steps to shake Ma Polaris and get them to step up. Forum rattle will not shake them, a registered letter may get you an inquiry and letter of apology, but a lawyer, if you got enough to go on, will get their attention. I'm not wanting to be sue happy, but had your engined failed due to your due diligence to have it professionaly diagnosed at that dealer, I believe there is some recourse because they failed to do so. I hope this doesn't sound like I've gone off the deep end. Your follow up at another dealer found an issue and corrected. So, I'm thinking IF you have documentation of your complaint, and the service order with their diagnoses at the first dealer, I think you have a good case and should persue it.

I had a major exhaust leak from the factory that my dealer told me that there was no problem. But I found out for myself when I did the 45,000 mile service and I replaced the gaskets. I told them about it and they shrugged their shoulders and said it was good I found it.

Miles - 2012-08-29 6:29 PM I'm actually a little surprised to see everyone jump on the "lousy tech" bandwagon so easily. I think we (we = people reading this) have been spoiled by access to the likes of Lloyd, Kevin and others who are NOT typical mechanics. Like in ANY service industry MOST tech's are relatively inexperienced. Now narrow that down to a bike that barely makes it into the shop because most just run and don't need service, and if you think about it.. Add in a "failed part" that rarely fails, that isn't covered likely in any training, and I'd guess 9 out of 10 techs would have missed it.... unless they were the likes of Lloyd or Kevin or a few others who have dedicated themselves to finding out everything they can about these bikes. Even the few ubber-wrenches have made their share of mistakes... but, rightly so, we cut them slack because we know it's rare when they do. I'm not sticking up for the dealer really, but bring a unique bike, with an odd problem, to a dealer who it seems from the comment "sells them as a side show" had probably rarely worked on a perfect one, let alone fixed one.... and you're surprised they didn't find the problem right away and ended up taking it to an expert.

First off I hate dealers BUT the dealer that side shows Victory, like any other Japanese bike dealer prob has never had or seen a bike with a failure of an oil pump. And would never look for such a failure. Don't get me wrong they should have checked for the possibility of low oil pressure. I have seen this issue in the automotive world and the cause was a bad filter.

I have had many new and used bikes over the years and NEVER seen a major failure. All were Japanese mind you..... BUT since I purchased my XCT I have come across an alarming number of failures, problems, people not able to get parts ect - SPOOKY -

I bought the XCT not because I think they are better than what comes out of Japan - Not by a long shot - I bought it because I try to support companies from our shores. And I was hoping an American Co. would finally stand up and prove that they could be the best on the market and do what ever it takes to prove they are. There is going to be problems, I understand that. Victory is very new to this game compared to there competition. And I don't mean Harley.

What needs to be done is that Victory slaps that dealers hand. And does what ever it takes to get that guys bike back on the road ASAP. That includes air freight parts ect, tell the dealer doing the repairs they will cover any OT - just get it fixed and get it back on the road. Make the customer happy.

We can get crappy service anywhere. But when you pay a premium for a bike - and these bikes are HIGH PRICED for what they are, I expect to be treated BETTER than the competition. A LOT BETTER.......................... And from what I been reading on the NET thats NOT the case.

Rob

wedgebolt - 2012-08-30 11:54 AM Rob, you hit the nail on the head with your last sentance.

Thanks

And I know we all want to be able to say BUY a VICTORY they stand behind there product.

Rob

Miles - 2012-08-30 6:00 PM robsxct - 2012-08-29 8:59 PM We can get crappy service anywhere. But when you pay a premium for a bike - and these bikes are HIGH PRICED for what they are, I expect to be treated BETTER than the competition. A LOT BETTER.......................... And from what I been reading on the NET thats NOT the case. I have to agree with that. I've been involved one way or another since 2001 with Victory products and the two most popular lines I've heard are "It's the best and I won't buy anything else now, etc.." and "you have to find a good mechanic if you need one, etc.." Obviously neither of those is a real quote, but the gist of sentiments held by the majority. Bottom line... to my knowledge, Victory doesn't own any dealerships. Dealers pay Victory for the ability to sell the bikes. In this scenario, Victory has little to do with the bikes after they are bought for resale by the Dealer. And I believe that is still how it works. The Dealers have to BUY the bikes they are selling. Victory isn't going to tell any Dealer how to run their business. In several cases where they have, the dealer just said fine... I'll sell another brand get your crap outa my shop. In a way it's fine line. It could be argued that Victory needs the dealers more than the dealers need Victory and as long as a Dealer is selling bikes, and paying their fees and debt on time-ish... not much is going to change on the service side. Again, I'm not defending the service shops. However, until Victory is strong enough to require standards or actually own the shops, nothing is going to change. Mostly without realizing it, it is what we all sign up for when we buy Victory. For most of us, it's paid off. We never needed to take it to a shop, or we had one that was stellar if we did. The rest have to find the right place if they need it, they should never "expect" that just because someone paid for a sign to hang on the door they really have a vested interest in making you happy. In many many cases they bought that sign to SELL the brand, not fix it. Remember when Polaris shops were selling Victory and they didn't even have a wrench? Or the ones where the "Victory Tech" only came in once a week or every TWO weeks. In a way, we have come a long way.

Well said Miles that is the way the dealer network is setup.

Rob

H-D does it every time you buy a bike from them you get a three page questionnaire rating the dealer.
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Visionary
Yamaha does the questionaire too. I bought a 2012 WR250R and the dealer was persistant about me filling it out.

Its a good idea. But I think Miles has has touched on an inportant factor. Victory will prob put up with bad dealers (for now) because they need all the dealers they can get.

So rocking the boat to hard could reduce sales.

I realy like your rating idea. I am sure it would keep the owners of Vic bike happy.