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Cruiser
Posts: 102
Cary, NC | My dealer who's had my Vision now for over three weeks talked to me yesterday but only after I called him first. This bike with an engine that was rebuilt after only 1825 miles because of a crushed O-ring internally is now having the pistons replaced because of another o-ring problem. Polaris could give a rat's ass aibout whetheir the customer is happy or not. This has been an ongoing problem for almost a year. Now when I get the bike back I will most likely sale it and go back to Kawasaki. I love the ride of the Vision but I refuse to have a $23,000 bike with an engine that's been rebuilt twice. |
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Visionary
Posts: 8144
New Bohemia, VA | Hopefully it work out in whatever you plan to do. I can't apologize for Polaris or Victory, but I think you are more dealing with the dealer than Victory. I would bark a little louder at Victory to see if they will stand up more for you. I think that Victory is more detached from the dealers than they should be, but there are some dealers that will make sure you are satisfied. Maybe this one is not one of them. |
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Visionary
Posts: 3773
Pittsburgh, PA | im sorry your going through this. but to be honest i went through bad customer service with kawasaki.. actually (2) of them. my 2002 vn800B and my 2005 vn2000. my vn2000 broke down on a trip and the parts i needed to get me back on the road had to be shipped from japan because kaw doesnt stock All parts in the U.S. , this was according to the dealer i was at in KY. Both my kaws left me stranded in another state. so i did what you want to do, Trade it in as soon as it was repaired.. Im wondering if your dealer didnt put it back together properly in the first place and is blamin it on another problem.. On my vn800B i had a dealer claim to of done work on my bike under warranty, then 1 mile down the road it broke down again. i Snapped because the carb had to be removed in order to do the work, and there was a dot of paint on the bolts, and the paint wasnt broken which meant the work wasnt done!! the dealer lied to me.. once again , im sorry you are going through this. |
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Cruiser
Posts: 102
Cary, NC | I have been in touch with Victory the whole time. Big run around from them also. Found out the dealer didn't even look at the bike for the first two weeks it was there. |
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Iron Butt
Posts: 1109
| I hate to hear of anyone unhappy with their Vision but after what you've been through I can't blame you for feeling the way you do. Hopefully they will get it back to you soon. |
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Cruiser
Posts: 102
Cary, NC | What really gets me is that instead of doing the right thing in a timely manner and keeping a new customer happy Polaris would rather be a cheap ass and alienate me. I've told a lot of people how much I love the ride and the styling and now I'm telling the same people about the horrible service from both Twin Specialties and Polaris. |
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Iron Butt
Posts: 1109
| xsubrider - 2012-06-14 7:19 AM What really gets me is that instead of doing the right thing in a timely manner and keeping a new customer happy Polaris would rather be a cheap ass and alienate me. I've told a lot of people how much I love the ride and the styling and now I'm telling the same people about the horrible service from both Twin Specialties and Polaris. I can understand Polaris repairing the engine the first time but the second time they should have replaced it. Shipped one to the dealer and get you back on the road. |
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Cruiser
Posts: 102
Cary, NC | I think they should have replaced the engine or bike the first time. The engine suffered a loss of oil pressure and sounded like it was tearing itself apart when I stopped it. I begged for a new engine then. I'm still begging for one. My pleas fall on deaf ears when it comes to Polaris. |
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Iron Butt
Posts: 1109
| xsubrider - 2012-06-14 7:54 AM I think they should have replaced the engine or bike the first time. The engine suffered a loss of oil pressure and sounded like it was tearing itself apart when I stopped it. I begged for a new engine then. I'm still begging for one. My pleas fall on deaf ears when it comes to Polaris. You were there so I'll go with you on the first time. In any case the engine needs to be replaced now. You might check your states laws concerning this. I come from the car business and I know that we would have to replace the engine this go around. Not sure about bikes though. |
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Visionary
Posts: 3773
Pittsburgh, PA | My humble guess is, since the engine needs tore down again polaris is looking the dealer as Not doing their job right the first time.and from my past experience with kaw and their dealers, kaw will not pay for the same repair twice. They would expect the dealer to make it right on their own dime. (I actually went through this) then that dealer drags their feet..... from what ive read this dealer already drug their feet... im betting most of the lack of customer service is with the dealer and polaris is more than likely trying to fine out why this dealer didnt fix it right the first time. For all we know they could have
unskilled people able to correctly work on your bike and there would be the real issue.. (like most of my local kaw shops)
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Iron Butt
Posts: 752
Broken Arrow, OK | I feel for you. Not sure I wouldn't have exploded by now, not that it would do any good.
Wouldn't blame you a bit if you walked away from the brand.
Good luck.
(makes mental note NOT to shop used Visions in NC)
Edited by okie vision 2012-06-14 10:53 AM
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Cruiser
Posts: 102
Cary, NC | I do know that I only had one real issue with the Nomad in 49,991 miles. So far with 8650 miles on the Vision I've had four seperate issues. |
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Iron Butt
Posts: 1109
| While Polaris may be looking to the dealer to pick up the repair the second time, Polaris is still responsible. Any problem they have with their dealer is between them. I would look into your states laws regarding this and possibly speak to an attorney. Frankly I don't understand a company that's trying to gain market share treating a customer this way. |
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Cruiser
Posts: 102
Cary, NC | The following is a copy of the email I got from Victory.
Got it, Steve. I spoke to my contact in tech services this morning who is getting an update from the dealer. They will get your situation resolved, and I am looking to get an accurate ETA on the repair. From my end, I want you back on the road on your Vision as soon as possible.
A quick note?our Facebook page is a place where our Victory community speaks their mind, and the messages are not always positive. We appreciate honest feedback, and respect the fact that our fans and owners can speak their mind. That said, calling our products ?rip offs? and ?pieces of junk? and implying that we have ?piss poor customer service? and that we are not honoring our warranty makes my job of getting updates for you, and connecting to our tech services, harder for me. I don?t repair the machines, but I want to see this through to the resolution. If you want to communicate your frustration, all I ask is that you send it to me via email, and I?ll make sure it gets to the people that handle service directly. I?ll leave this up to you, and in the meantime, I will continue to push for updates for you, and of course, our dealer will continue to work to get your issue resolved.
Let me know if you have any questions. |
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Cruiser
Posts: 102
Cary, NC | I will use any means available to get my point across and to warn others when I feel like I'm getting ripped off in this situation. |
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Iron Butt
Posts: 1109
| I honestly feel Visions are well built bikes, I know there's going to be an exception to everything and yours obviously is that exception. I think Victory does need to step up their customer service. The one time I called them I was disappointed. |
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Cruiser
Posts: 102
Cary, NC | The way it seems is once Victory and the dealer get their money out of the sale then you are just so much crap under their shoes. |
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Cruiser
Posts: 102
Cary, NC | The email I got makes it sound like I can bitch all I want as long as it's not in a public forum. |
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Puddle Jumper
Posts: 26
Philly Pa. | I have found that the dealers suck and polaris needs to listen to there costumers better. I have try three difrent dealers and they all suck. do the work myself now no one touchs the bike.... |
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Visionary
Posts: 3773
Pittsburgh, PA | When i had problems with my kaw vn800b the dealer was a joke and when i called kawasaki i was told by the man in the phone.. "its not a perfect world." Then he hung up..... i didnt even raise my voice to him. So i called back and asked to speak to a supervisor and that person acted like he could care less... when i belonged to vroc one of my local members had his drive shaft go bad on his nomad. It took 12 weeks for a complete new unit to arrive from japan to the dealer..
Edited by Arkainzeye 2012-06-14 1:26 PM
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Cruiser
Posts: 102
Cary, NC | Sounds like all of them have the attitude that once they get you money they could care less. |
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Iron Butt
Posts: 741
Central New York | Dealers have a hard nut to crack, especially when it comes to trying to balance the cost of employing a top technician against the likelihood that most bike owners prefer to do their own tinkering.
That said and acknowledged, the manufacturer, Polaris, needs to step up more to support warranty work. Perhaps "factory service centers" of some sort would be an answer. That's for Polaris to figure out.
As for Polaris, corporate management needs to get their head on straight. They have to stop thinking everything is like a snowmobile. A luxury toy which really doesn't matter a whole lot if it is down for a considerable time. Motorcycles, for a growing number of people are a primary mode of transportation. |
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Visionary
Posts: 3773
Pittsburgh, PA | glighto11 - 2012-06-14 1:57 PM
Dealers have a hard nut to crack, especially when it comes to trying to balance the cost of employing a top technician against the likelihood that most bike owners prefer to do their own tinkering.
That said and acknowledged, the manufacturer, Polaris, needs to step up more to support warranty work. Perhaps "factory service centers" of some sort would be an answer. That's for Polaris to figure out.
As for Polaris, corporate management needs to get their head on straight. They have to stop thinking everything is like a snowmobile. A luxury toy which really doesn't matter a whole lot if it is down for a considerable time. Motorcycles, for a growing number of people are a primary mode of transportation.
+1 |
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Visionary
Posts: 8144
New Bohemia, VA | It's just not polaris, it's pretty much everybody in the industry. People sees a motorcycle as a toy or luxury item and most people feel that way. It is only the few that feel otherwise. |
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Iron Butt
Posts: 1109
| varyder - 2012-06-14 2:20 PM It's just not polaris, it's pretty much everybody in the industry. People sees a motorcycle as a toy or luxury item and most people feel that way. It is only the few that feel otherwise. I've only dealt with Honda's customer service but to be honest I was very pleased with them. That being said I agree with others when they say Polaris needs to understand that a large number of their bikes are used as primary transportation. |
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2011 Vision update
