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Cruiser
Posts: 127
OHIO |  For those who have been following, I have been having issues with my glove box door. http://www.vision-riders.com/bb/forums/thread-view.asp?tid=3334&posts=13&mid=34133&highlight=glove+box&highlightmode=1&action=search#M34133
Yesterday I made the 2 hour journey to the dealer to have them look at it. The shop guy came out to look at it in the parking lot. I told him once you open it, it is hard to keep closed. So whats he do,,, he opens it there in the lot. He fiddles with it to no avail to try and close it. It irritated me that he opened it there instead of in the shop, because as all of you know it is hard to steer with either your glove box door or fuel door open. He decides to move the bike to the shop to further investigate with me holding the door down so it does not hit the handlebars. I did this on my own as he was going to move it with door open, until I said your going to scratch the door. We get the bike in the shop without incedent and he says he thinks he can fix it, if not he will order a new catch for the door. I browse around the showroom while he is working on the bike. He comes out a little while later and says he will have to order the new catch for it. I said that is fine and I'll make the trip sometime within the next month. This is under warranty he explained as I knew it would be, and rolled my bike outside. We are making idle chit chat outside when I notice a nice SCRATCH on my radio trim piece that I had painted!!! He was not going to tell me!!! He says I will get you a new one under warranty. I told him that will not work as I painted this one. I had him put on there copy about the scratch and we will see where this goes. I am completely out of paint, and waiting anxiously about where they want to go from here. I have a picture and will post here soon. |
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Cruiser
Posts: 127
OHIO | Hopefully this picture will work. 130KB will not work. I'll try later.
Edited by RedDog 2009-06-07 9:38 AM
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Iron Butt
Posts: 639
Tri Cities, WA | post it in gallery? |
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Visionary
Posts: 1324
So Cal | I have given up on dealers except for the expensive stuff. My dealers are 40-50 mi. away. Each complaint takes 3 trips. First trip to verify the problem and call Victory. Second trip to take measurements Victory wants. Third trip to try fix Victory suggests. Third trip may not solve the problem. Now, thats 3 trips, 300 mi. and 3 wasted Sat.s. Not to mention gas at over $3 a gallon. The last dealer repair was radio replacement, which took 3 trips. Had no choice on that one so I just kept going back until it was fixed. I bought my own battery from the Honda dealer 2 mi. away. EBC brakes and castrol oil from the local independent MC shop less than a mile away. And Purolator oil filters from Pepboys for $5. The only issue I have left is the gear indicator, the switch was replaced over a year ago with no improvement. Thanks to DWhite, Im convinced the problem is the bolt on the shift drum, as he says. Dealers refuse to listen to me. I asked them to replace the bolt and if it doesnt fix my problem, I'll live with it. Cant do it without Victory's approval. I'll do it my self when I change oil one of these days. Price of the primary gasket $40. Thats 12 gallons of gas I save plus 3+ wasted trips to the dealer and 3 Sat. of riding where I WANT to ride. I have written a letter to Victory and their only response was to send me another survey. The Vision is great but I dont think my next bike will be a Victory. Unless the dealers here change or I move to an area with better dealers. |
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Visionary
Posts: 8144
New Bohemia, VA | I'm fortunate to have a dealer close by so I know if I had too they would take care of the problem. But I'm into the Victory even if there is no dealer close by. Now, with that, my only Victory has been a Vision, but have thought to get a Vegas low. I'm not a dealer person with my cars and I think it has bled over to my bike. I hope to learn enough and have the right tools to do this myself. I would even go to another wrench if necessary. |
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Cruiser
Posts: 127
OHIO | Here is the picture. It is the side of the radio panel, right by the glove box. Must have been prying with something to scrape it like that.
(102.JPG)
Attachments
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 102.JPG (40KB - 3 downloads)
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Visionary
Posts: 1324
So Cal | Hard to believe he gave it back and didnt say anything? I would have had more respect for that dealer if he had admitted what happened rather than try to pretend it was there all the time. |
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Tourer
Posts: 548
Mount Vernon, WA United States | I just have to ask... Is the Dealer an ATV/Sports dealer as well, or just bikes, just Victory etc..
Humor me... please |
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Visionary
Posts: 1350
| I always recommend going over the bike after service. At least until you are confident with their quality. Check the area that was worked on, the area around it and a general walk around.
Good luck. |
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Cruiser
Posts: 204
guelph ontario | That dealer should fire the wrench right away. No excuse for that scratch and the attemped cover up. Shame on them and shame on Victory for not getting its shit together and getting better quality dealers. There are a lot of crappy dealers for Victory. I think they are so desperate to get their product out that they are remiss about the dealers. They forget that selling a bike is minor compared to aftermarket service etc. They need to be longer sighted if they want repeat business and referrals. I would rather have fewer dealers that are of high quality so that bikes can be fixed right the first time by competent mechanics. Part of what is described here is a problem for the American industries generally. Quick rewards and profits with little up front thought for long range customer loyality. Thats my rant for today.
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Visionary
Posts: 8144
New Bohemia, VA | Can I remind folks here that Victory has ONLY ONE dealer and that is in New Zealand or Austrailia, I forget where and could be wrong both accounts. What we have here in the states are no more than folks that want to support Victory and hang a big sign that they provide, but each "dealer" is owned and operated by the folks who pays the rent.
That is why Victory gives them the run around as well, and why some owners of the bikes knows just as much or more than their local wrench. So, what fighting chance do we have? I'm going to be my own tech, save those things that I have to go to the local dealer for like elwrencho techno pluggy thing that I couldn't afford to buy nor have authorization to get down loads for. |
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Iron Butt
Posts: 1117
Northeast Ohio | Reddog, I noticed you are in Ohio. What dealer did you take it to? Are you around Northeast Ohio like me? If so, I got a dealership for you. |
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Tourer
Posts: 537
, FL United States | I wonder what it would take to go to become a Victory Tech? |
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Tourer
Posts: 537
, FL United States | I do understand your pain about your local dealer.. |
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Cruiser
Posts: 204
guelph ontario | VA-I am taking my bike for speciality stuff(stuff that I cant do) to a local custom shop. They handle all types of bikes and have a local and national reputation here. R&R Cycles in Guelph. I have total confidence in them and what they do. Unfortunately not so sure about local dealer whoes mechanic was unable to wire up the driving lamps on a seperate circuit-surely basic stuff for a competent mechanic. Dealers cannot survive on sales of bikes alone. Without aftermarket business they will start to get the message. |
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Cruiser
Posts: 127
OHIO | Dealer does ATV's also.
I'm not going to bad mouth the dealer,,, yet..... If it does not get fixed to my satisfaction, then my tune will change.
I do all my own wrenching, and wish they would give me the part and I'll do it, but I know they won't do that.
I wonder how much the radio trim piece cost???? I have an idea that I will propose to the dealer, but I need to know the dollar amount of the radio trim piece.
I live in central Ohio. |
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Iron Butt
Posts: 1117
Northeast Ohio | If you are up to the trip, take it to Bairs Polaris in North Canton. They will take care of it for you.
Part numbers and exploded views here: http://parts.polarisind.com/Browse/Browse.asp |
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Tourer
Posts: 548
Mount Vernon, WA United States | "Dealer does ATV's also. " I figured as much. I found at several dealers that work ATV's and dirt bikes and such... they do so many of those vehicles compared to working on someones motorcycle, that they are just "in a zone." They are so used to wrenching muddy plastic that when presented with a bike (other than a dirt bike) they don't stop... think... "this is someones transportation." It's more than being careful. It's taking off parts like tank and tins and putting them on a shelf away from the work area. It's putting covers on the seats, and bags, or even just washing off the grease before they come and look at your bike. It's not part of the ATV shop culture and.. well it doesn't need to be...... unless they want to work on Motorcycles too. |
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Cruiser
Posts: 177
| I agree with the crap dealer issue, the one that actually cared and took care of me Devries Sales in Portage Mi. ,a legacy dealer lost there factory backing cecause the market sucks. Polaris wanted them to order 80-90 some vechels, good luck when you still have 06,07,08 and 09's. The 2 other one's within 60 miles suck. They are no help with anything. They wanted to keep my bike for 7-10 days to warrenty a "blueing" tip. |
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Cruiser
Posts: 127
OHIO | A little update for those following this thread. Dealership was supposed to call me to let me know warranty part was in, but did not. I finally called them Thursday and it was in. I ask what are we going to do about the scratch on the bike,,, owners son says ride it up so I can take a look at it. But before talk of me riding it up, they were telling me that maybe it was (flakey paint) on the bike!! I thought I was going to loose it!! Awful convienant it is flakey paint right in the area they were working and nowhere else. I make the 2 hour drive there, and owners son comes out and looks at it. He offers me 2 options: touch up paint with a brush, or a spray can!! I said neither of those is going to work. I told him I want a quart of paint and I'll fix it myself. He says it does not need a quart to fix, and I said I know that, but a quart is as small amount as you can get. He then offers to go halfs on the quart, and I tell him no as I feel I should not have to spend one cent on this. In the meantime my friend and his wife are inside the dealership getting a price on a gray vision. I do not think they were going to buy right away, but are very very interested in one. I tell the owners son this, and he says I've heard that one before!! After he said that I went inside and told my friend not to buy from here and out we went. Dealership did offer to take panel and have one of there local bodyshops try to paint match. I said I am not leaving my bike here for you to try to paint match. There tech is saying he did not do it, and I am saying he did do it!! My wife is furious about the whole deal!! She will be contacting our attorney, Polaris, and the better business bureau. This dealership is going to lose me for good,,, all over a quart of paint, after I have spent more than $20,000 dollars, and have a friend who is wanting to buy a Vision. |
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Visionary
Posts: 1340
Gainesville Fl Home of the Gators | In the picture I see a missing piece of paint that looks like it was not prepped properly, and not bonding to the plastic. Did you say that you painted it?? |
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Cruiser
Posts: 127
OHIO | kevinx - 2009-06-14 7:11 PM In the picture I see a missing piece of paint that looks like it was not prepped properly, and not bonding to the plastic. Did you say that you painted it?? No I did not paint it myself. A local body shop did it that I am good friends with the owners. They have done everything from bikes to tractor trailers. I know you want to stand up for your tech buddies, but bike was fine before going into shop. Door still will not lock. |
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Tourer
Posts: 554
2 mi from Jim Beam n KY | RedDog, I know its a haul, but Victory of Louisville is a good shop. My son lives in Dayton. He treid to buy a Hammer at several dealers in Ohio. They gave him the run around. He came to Louisville and bought his Hammer S from Victory Of L. They even delivered it to Dayton for him!! Straight deal, no BS. |
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Cruiser
Posts: 177
| Sounds like chalk up another satisfied customer who leaves a Victory dealership. I feel your pain buddy, the only dealer i liked is no longer a Vic dealer. Good luck with your attorney. i wish you the best. |
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Visionary
Posts: 1340
Gainesville Fl Home of the Gators | RedDog - 2009-06-14 8:46 PM
kevinx - 2009-06-14 7:11 PM In the picture I see a missing piece of paint that looks like it was not prepped properly, and not bonding to the plastic. Did you say that you painted it?? No I did not paint it myself. A local body shop did it that I am good friends with the owners. They have done everything from bikes to tractor trailers. I know you want to stand up for your tech buddies, but bike was fine before going into shop. Door still will not lock.
I am not defending anybody, and if you have paid attention you will have noted that I call a spade a spade all the time. I do not defend stupid people.
That said it is plainly visible that the paint did not bond correctly to the surface, and thus it would not take mach at all to make the paint come off. Bring it by the guy that painted it in the first place, and I'll bet he agrees. Yes it may have been caused by the mechanic, but looking at it I would say that it was only a matter of time before it happened
You have also made it abundently clear that you do your own work, and your dealer made only the money of the sale off of you. That would make it hard for him to justify giving you $200 worth of Victory paint to repair a quarter sized spot. If you were in the same position what would you do?? I also read that he offered to have it fixed at a shop of his choice, or to split the cost of the paint. Either of those were reasonable options and would have resulted in a repaired bike for no small expense to the dealer.
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Not so pleasant visit to dealer
