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Cruiser
Posts: 284
mansfield, MA United States | I am sorry you are having this problem. Believe me I know what you are going thou. I had a 08 vision with an engine sound that was like a loud knock. They could not find the problem! My local dealer pulled the engine 2 times and split the case. Each time I was without a bike for weeks. I was beyond pist off. The sound was still there. My dealer told me they just could not figure it out. They were stumped. About a month after that I was going to work and my power started going nuts. I was losing power. I pulled into another Victory dealer because they were close and they checked my stator. It was bad. After they replaced the stator the sound was gone! And the bike ran good. After everything was said and done I loved my vision and didn?t want to change. I had around 60k miles on it and liked the look of the 2011?s so I went out and traded the 08 in on a 2011. I put 30k miles on the 2011 and guess what. I blew the engine! Now I have talked to a lot of people with a lot of millage and this is just unheard of. But it happens. With that said I admit I was very mad and upset I was losing my bike again. But I am very lucky because the dealer I use has one of the best mechanics in the business and is very well known. He is also recommended as one of only a few mechanics by lloydz. My dealer also gave me a loaner bike because he knew I road every day rain sun or snow. I was going on a trip to Helen Ga for the south east rally and he put the bike together in time for me to break the rebuilt engine in before I left. Victory has always stood behind every problem I have had. I think your problem may be your dealer. But I do understand your frustration. But my next bike will be a Vision.
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Cruiser
Posts: 102
Cary, NC | Well the dealer actually called me today and said that the repair parts were going to be overnighted by Victory and they would start the rebuild as soon as the parts arrive. Of course these are the same people who told me they were going to start checking out my problem as soon as I took the bike in and then they put it in a corner and didn't touch it for two weeks. It still sucks that they are trying to cram a twice rebuit motor down my throat and saying it will be good as new. In my case new wasn't worth a damn. |
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Cruiser
Posts: 102
Cary, NC | Believe it or not, we went to Daytona and did a lot of the Victory stuff. I am a firm believer that the Vision is a quality bike and love the look and ride of mine. But it looks like the deal breaker could be all of the BS about the engine. It sill really burns my ass that they didn't just drop a new engine in it after it lost oil pressure because of the crushed o-ring from assembly. Had they done that I would probably be one of their biggest and most vocal fans instead of a really pissed off customer. |
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Iron Butt
Posts: 1109
| xsubrider - 2012-06-14 4:36 PM Well the dealer actually called me today and said that the repair parts were going to be overnighted by Victory and they would start the rebuild as soon as the parts arrive. Of course these are the same people who told me they were going to start checking out my problem as soon as I took the bike in and then they put it in a corner and didn't touch it for two weeks. It still sucks that they are trying to cram a twice rebuit motor down my throat and saying it will be good as new. In my case new wasn't worth a damn. I honestly don't blame you for being upset. A new motor, seems to me, would be the least they could do. It amazes me that so many people fail to see that word of mouth can be the cheapest or the most expensive advertising. |
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Visionary
Posts: 3773
Pittsburgh, PA | hey FastFred what happened (failed) in your 2011 vision? |
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Cruiser
Posts: 102
Cary, NC | Could I get any of you to post your opinion of my problem on Victory's Facebook page? Any help would be appreciated. |
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Iron Butt
Posts: 880
Orlando, FL | xsubrider - 2012-06-14 8:54 AM
I think they should have replaced the engine or bike the first time. The engine suffered a loss of oil pressure and sounded like it was tearing itself apart when I stopped it. I begged for a new engine then. I'm still begging for one. My pleas fall on deaf ears when it comes to Polaris.
I'm with you on this one. The dealer IS Polaris/Victory. And this bike should have had a new engine the first time. When the dealer placed his request for warrenty repairs to Vic, they should have seen the issue and said, nope, here's a new engine. I love my Vic, but this crap has to stop if they want to be a real success in the industry.
Nuff Said. |
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Iron Butt
Posts: 935
Rockford, IL | Just bouncing an idea around my head.....but......
Would you be willing to pay a percentage of the cost of the new motor?
Reason I ask is because if you think about this for a minute you did get some miles out of this motor and now you want a motor with zero miles. I'm thinking if they put a new motor in they might be "bettering" you. So therefore a betterment charge might be the route to go, based on the mileage you got out of the existing motor.
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Cruiser
Posts: 102
Cary, NC | Not just no but hell now. When it only had 1800 miles on it the motor crapped out. I begged them to replace it then. I told them I didn't trust the motor. I have a warranty on a product I paid for and now I want Victory to honor that warranty. |
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Iron Butt
Posts: 1066
Peru, IN | 1800 miles on a motor IS brand new. |
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Iron Butt
Posts: 1109
| You shouldn't pay a dime and I'll be happy to go to Victory's facebook page. |
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Visionary
Posts: 2027
Brighton, TN | Just an FYI, try buying an atv motor from honda. I couldnt do it. I could buy wvery single part from them but not the whole motor. New motor or old motor, rebuilt if done correctly is just as good as new. There is a number on your case that matches that bike. Just thinking outloud. Glad to see there is some communication. |
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Iron Butt
Posts: 935
Rockford, IL | Like I said....it was just a bouncy idea......didn't realize you only had 1800 miles.
But now that I do I'd suggest you are at the point of considering chatting with an attorney and see if there are legal options available to solve this problem. Could be as easy as a simple letter sent from the attorney's office. Keep in mind that the attorney is not going to care very much about the emotional side of this, such as your frustrations. They are going to want a detailed timeline of what has transpired so far. The timeline needs to have dates and times of when the bike went in the shop and who was talked to when and a brief description of what was said. They are also going to want copies of any paperwork, including your warranty.
Victory and/or Polaris doesn't care at all about any of the complaining you have done on here or Facebook or on the street or anywhere else. So trying to get us and others to go on their Facebook page is not going to help solve the problem. I mean we sympathize with you and are frustrated when we hear things like this.....but us typing out responses ain't going to do crap when it comes to getting your problem solved.
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Cruiser
Posts: 102
Cary, NC | It was 1800 miles when the engine was repaired the first time and 8600 miles this time. |
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Visionary
Posts: 8144
New Bohemia, VA | Lotzafun - 2012-06-15 9:36 AM Victory and/or Polaris doesn't care at all about any of the complaining you have done on here or Facebook or on the street or anywhere else. So trying to get us and others to go on their Facebook page is not going to help solve the problem. I mean we sympathize with you and are frustrated when we hear things like this.....but us typing out responses ain't going to do crap when it comes to getting your problem solved. Put very well - the key is not to get emotional about things like this, passionate yes, emotional no. Have all your facts, analyze your steps and document all steps. Having patience, which most of us feel we've extended beyond our capability in these types of situations, will often yield better results. Human nature kicks in when the pressure is on and frustration starts to mount. It's like ordering a steak and then find out it is not cooked to your satisfaction. You insist it is done to your satisfaction and the waiter takes it to the cook with the complaint. To vent his frustration, while he is cooking it to your satisfaction, he spits on it for revenge. Hopefully all will be resolved in due time. I believe many of us feel your pain and cheer you on for a resolution, beyond that, there is not much else we can do... |
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Cruiser
Posts: 122
Westchester Co., NY | My '11 VV is my second Victory. While I have not had the Vision for long, both bikes have been extremly reliable. My experience with the dealers has been far less favorable. I just dropped off my Vision to a dealer I never used before to add some electrical add-ons (I hate electrical work). This one seems more knowlwdgeable then other dealers I have used. Hopefully I have found a good dealer to go with my, so far, reliable bike.
I hope your problems are resolved quickly and to your satisfaction. Most Victory owners I know are very satisfied with the bikes. But I guess there is always one lemon and yours seems to be compounded by a sub-par dealer. |
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Iron Butt
Posts: 1109
| I'm going to have to disagree with your thinking Polaris doesn't care or that complaining won't help. Victory will never let you know the difference it makes but they listen if enough people voice their concern. |
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Iron Butt
Posts: 880
Orlando, FL | Lotzafun - 2012-06-15 9:36 AM
Like I said....it was just a bouncy idea......didn't realize you only had 1800 miles.
But now that I do I'd suggest you are at the point of considering chatting with an attorney and see if there are legal options available to solve this problem. Could be as easy as a simple letter sent from the attorney's office. Keep in mind that the attorney is not going to care very much about the emotional side of this, such as your frustrations. They are going to want a detailed timeline of what has transpired so far. The timeline needs to have dates and times of when the bike went in the shop and who was talked to when and a brief description of what was said. They are also going to want copies of any paperwork, including your warranty.
Victory and/or Polaris doesn't care at all about any of the complaining you have done on here or Facebook or on the street or anywhere else. So trying to get us and others to go on their Facebook page is not going to help solve the problem. I mean we sympathize with you and are frustrated when we hear things like this.....but us typing out responses ain't going to do crap when it comes to getting your problem solved.
+1
Personally, I think too many people wait way to long to seek legal remedies. But I am lucky enough to have access to legal counsel at any time. When I have a problem that stinks like yours, I ask once nicely, and if they are unwilling to take care of it after asking once, I go legal. It's kinda like going Postal, except rather than your getting all angry and shitz, you have someone else do that for you while you go enjoy life.
Shortly after buying my ride last year I had an issue with my selling Vic dealer. (It's a thread somewhere in this forum) The service manager said he had talked to the owner and they were not going to fix it. I said, ok, I'll just give it to my lawyer and he smugly told me to "go ahead". I had another dealer do the repairs and I paid for it out of my pocket. My lawyer took over after that and within 10 days I received a check for the retail cost of the repair plus some. Just think, the seliling dealer could have spent less and had a happy, business referring customer. He blew it.
Recently I had an automotive service manager look at me surprised when he would not correct my problem satisfactorily. He actually looked at me and said, "I'm surprised your not upset, most people get angry". I simply replied, "I don't get angry anymore. I have lawyers to do that for me". Standing there I called my lawyer on my iPhone using the speaker. When the service manager heard my lawyer come on the line, he suddenly decided to handle my problem. I invited my lawyer to play golf while the service manager fixed my problem. Amazing!
Never wait. Ask once nicely, then GO LEGAL. Waiting only makes it harder to get a satisfactory remedy.
Edited by MaddMAx2u 2012-06-15 10:54 AM
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Iron Butt
Posts: 935
Rockford, IL | xsubrider - 2012-06-15 8:57 AM It was 1800 miles when the engine was repaired the first time and 8600 miles this time. Ok....8600 miles does possibly bring the betterment discussion back into the picture. Basically you got about 10% (or a little less) worth of usage from the motor. The fact that you think it should have had the motor replaced at 1800 miles doesn't have any merit at this point, its kinda just an emotional argument. And its an emotional argument that you want a new motor with zero miles and that you do not want to pay anything for it and that you will settle for nothing less. But the fact is that you did get 8600 miles from this motor and a motor with zero miles would be a benefit to you, so therefore you should consider paying something for this benefit. What if you had 20,000 or 50,000 miles?? Mileage is mileage, whether its 1800 or 8600 or whatever mileage. Think about this from an insurance company point of view. If you are in an accident that requires replacement of a tire or forks or battery or exhaust or brakes or motor or anything else that wears out due to mileage and/or time the insurance company will replace the damaged item with new but often times they will charge betterment for that item. Now I will say that not all insurance companies do this on all items, but most do. I'm not trying to take the dealer or Victory's or Polaris's side here. Personally (and emotionally) I think you are getting the run-around and I would be very frustrated and a few other unmentionable emotions if it was my bike. I'm just trying to show you another side of this problem....a somewhat unemotional and somewhat factual side. My idea is just something for you to consider as an option to get what you want. I think you are far enough along in this problem that you need to start to realize that your emotional "demands" ain't getting your problem solved. Between a the lawyer option and/or a betterment option your solution is hopefully available. |
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Iron Butt
Posts: 1109
| I cannot seem to find any info on a Vision warranty but I highly doubt there is any mention of usage depreciation,the exception might be the battery. I know the car manufacturers are not allowed to charge depreciation on their basic warranty. |
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Cruiser
Posts: 111
Salina, KS | I don't want to sound like an ass here, but I get tired of hearing people bag on Victory because they didn't helicopter in a new bike, engine or crew of engineers everytime their bike goes down. When you buy a bike you also agree to a warranty contract offered by the manufacturer. Having worked in the heavy-duty diesel industry my entire adult life, I have worked for company's that bend over backwards to make sure customers are taken care of regardless of how money they will recoup from the warranty claim, and others that will not. I know I have sent engines down the road thinking I found the root of the problem only to find out later that there was more to it. It sucks to have a mechanical problem on a machine that is supposed to be for enjoyment, but it happens and often times your experience during the repair process has more to do with the repair facility than it does with the manufacturer. |
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Iron Butt
Posts: 1109
| I don't think anyone expects Victory to do anything unreasonable. But having spent my adult life in the new car industry I don't think a new engine is unreasonable in light of the problems his Vision has. |
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Puddle Jumper
Posts: 19
| I did a lot of forum research before buying my 2010 VV. Majority view is that polaris sell premium priced products based on performance and reliability. That said I hoped I would get what most get and not the rare lemon. So far so good for me. I also talked with owners about their views on the Victory owned Melbourne shop. My experiences have been very good.
I have read about a few bad victory experiences and most get resolved over time. Keep us updated and I hope you get a successful resolution. |
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Cruiser
Posts: 102
Cary, NC | Got the bike back last Saturday. They replaced the rear cylinder, both pistons, rings, new oil and filter. The bike was in the shop for a month. You'd think it wojld have been easier and quicker to just pjt in a new engine. The bike is running good now but there is still a lot of resentment on my part about how this was handled by Victory. |
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Visionary
Posts: 8144
New Bohemia, VA | Sounds like you need a long ride to get over it. Glad it's running good now. |
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2011 Vision update
