So, I took my Vision in for its 5000 service. Our old dealer has since closed down and the new place had a very difficult time with the state of Texas getting the necessary permits and paperwork approved until only recently. I was a little hesitant, but had heard some good reports from some of the local guys about Kent Powersports--our new Victory outlet here in San Antonio. They are an authorized Yamaha/KTM/ATV/watersports dealer (and some others I can't remember right now). But.....they are new in the Victory line. I asked if the had certified Vic. mechanics yet and was told "not yet, but our guys are very good and won't have any problems". So, now I'm a little nervous, but I'm also staring at a wall of certifications for all their techs from all the manufacturers. Anyway, I have no choice at this point---so, on we go.This dealership has a second floor and large windows that look out over the service area--you can actually watch everything they do. I sort of did. Oil change and all that went well, as expected. The tech seemed to be going over everything. He checked the torque on all the obvious and some not-so-obvious nuts and bolts. When he got to the plugs, he pulled them and looked up at the window. He signaled to me asking if it was my bike. When I nodded, he motioned for me to meet him downstairs. He showed me the plugs, asked some questions and ended up telling me I needed to warm the bike a little longer for better plug life and response. OK, I agree--I'm a little to eager to ride. He went back to work and I went back upstairs to watch. On the way, the service manager stops me to tell me that originally he set it up for a 3.5 hour service and charged me for that, but he checked and found it should only be 2.5, so he'd be adjusting my fee down accordingly--if it was OK with me---that and the additional 10% reductions for my first service call there dropped my service down over $120! Towards the end of the service, the tech was even checking and lubricating my saddlebag locks! Not sure about ya'll, but that impressed me. If they take that kind of care with saddlebag locks, they probably do a pretty good job with the bigger stuff! Anyway, it went out for a 2 mile test ride, got the thumbs up---then they washed and dried the bike! Man, that was new for me coming from a dealership! When I went back downstairs to check out and leave, the service manager, himself, was out toweling down the bike--said they miss a few spots and he wanted the bike to be as perfect as it could be before I left.

Now, I know we are quick to deliver messages about horrendous dealer treatment. I just thought that I should spend an equal amount of time telling of a great service---maybe just to let people know that it does exist----if we can find it. Kudos to Kent Powersports in San Antonio.

Hey, Radioteacher Paul--they're expecting you tomorrow! Tell 'em I said "Hi" and "Thanks!"

Hey, Radioteacher,

Good to see that Kent Powersports continues with their superior service and attention to detail. If I recall correctly, spursmvp (Mitch) also had a good report on the work that they did for his Vision, too. I think I'll be very happy there and very confident in their repairs/service. I was told that they have sold three new Visions this month---we won't be the only ones out there for much longer.

Now, I need some of that Father's Day cash to order a few things myself.